Change Manager

15 hours ago

Hyderabad, India HTC Global Services Full time

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Please find the roles and responsibilities for ITIL Asset and Change Manager


Requirements:

1. Process expertise – Expert level knowledge of ITIL Change Management process, KPIs, and best practice.

2. Thought leadership - Ability to identify and raise the gaps/areas for improvement within Change Management and where that process connects to others (e.g. Incident and Problem Management).

3. Successful execution – Ability to independently pursue and execute process improvements and governance.

4. Communicative – Ability to effectively and regularly communicate progress, governance, and escalations items to management.

5. Analysis – Ability to analyse Change Management data and translate it into meaningful explanations for leadership.


Responsibilities:

  • Develops collaborative project plans for best implementation and adoption of a Service-oriented approach for Change Management.
  • Drives the Change Management practice from a strategic and tactical perspective to understand requirement.
  • Manage and evolve ITIL Asset and Change Management processes.
  • Analyses current assessments, operational efforts and provides recommendations for improvements to all operational processes.
  • Designs and develops Change Management best practices for the organization, including managing Change Advisory Board(CAB) meetings.
  • Drives steady state and continuous improvement in the ITSM operations support of the organization.
  • Participates in other related valued discussion to understand requirements and ITSM operations management.
  • Proactively identifies Change Management solutions and engages other department stakeholders to ensure they are comprehensive.
  • Assess the change impact. Conduct impact analyses, assess change readiness, and identify key stakeholders.
  • Support training efforts. Provide input, document requirements, and support the design and delivery of training programs.
  • Complete change management assessments. Identify, analyse and prepare risk mitigation tactics. Identify and manage anticipated and persistent resistance.
  • Integrate change management activities into the project plan.
  • Evaluate and ensure user readiness.
  • Manage stakeholders
  • Track and report issues
  • Define and measure success metrics and monitor change progress
  • Support change management at the organizational level
  • Extensive knowledge of Asset management
  • Strong knowledge of ITAM best practises
  • Knowledge of Incident and Problem Management


Primary Skills:

Change management

Asset Management

Good to have Incident and Problem management


Certifications:

ITIL Foundation

ITIL Intermediate (preferred to have)

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