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Assistant Manager- Client Servicing

4 months ago

Gurugram, India Italics Full time

About Italics.

Welcome to Italics A workplace where we take care of a business’ scaling needs.

A place where your creativity will meet our strategy Italics is a dynamic and innovative content marketing agency focused on helping businesses thrive in the digital world. We believe in creating compelling content strategies that drive growth and build a strong brand presence.

As we continue to expand, we are looking for a dedicated and motivated Assistant Manager- Client Servicing to join our team. The ultimate role of a client services executive is to bridge the relationship between an agency and its clients. This is a multi-faceted and multi-tasking role, suited to someone who can juggle multiple client needs


Send in your application if you can fulfill the job responsibilities. We would love to hear from you. 


Experience- min 3 years


Location- Gurugram


Responsibilities 

  1. Ability to translate client briefs into specific actionable items for different departments

2. Handling client engagements with the client team.

3. Articulate brand requirements and communicate the same to the teams internally

4. Handle the operational job requirements.

5. Should be able to minute meetings clearly

6. Follow up with internal teams for job delivery as per timelines committed

7. Should wear the brand hat and be able to disseminate information internally

8. Conduct market research and data to find out need gaps in the product.

9. Be the brand custodian


Requirements 

· Proven work experience in the Customer Service department as a Client Servicing Executive or a Client Service Representative 

. Should have prior experience working in an agency

· Excellent communication and interpersonal skills 

· Good time management and organizational skills 

· Strong analytical and problem-solving skills 

· Deadline-driven and highly motivated individual 

· Ability to maintain a calm composure in stressful situations 

· Good listening skills 

· Ability to work independently and collaboratively