Client Services administrator

3 months ago

Gurugram, India The Economist Full time

Introduction

Economist Impact brings the rigour of informed analysis and intelligent debate that The Economist is known for to life on stage in international forums. We host over 80 events annually in over 30 countries on topics that convene world-class thought leaders on a range of strategic business issues.

There is a new opportunity within Client Relations where you will assist with maintaining client satisfaction through the smooth running of event registration. Working within the events team to ensure the successful management of events. This will include processing customer data, co-ordinating communications, managing registration systems and being onsite as and when required.

Accountabilities

Create and test events on Cvent for both scheduled and custom events as and when required for EMEA, Americas and APAC Respond to internal and external inquiries/queries to ensure a professional and responsive service at all times across all event inboxes Set up the smooth integration onto external virtual event platforms including setting up data links prior to the integration; checking data flows; assisting with report running and liaising directly with the external provider Send customer communications including a proactive approach for recommendations to the marketing team Ensure all forms and delegate communications are executed to a high standardAssist the team in identifying and apply efficiencies to ensure tasks are executed in the minimum time Set-up and deliver CVent OnArrival at Custom/LSEs if required Assist with external Registration providers if required Mail merge date to provide Custom event clip and pin badges Assist with delegate registration and reporting from event launch to onsite delivery If required onsite to assist in delivering first-class onsite delegate experience by ensuring that all equipment is onsite and tested well in advance for a smooth delegate check-in When directed assist with delegate, attendee and overall event analysis is carried out and recorded post-event and give feedback on any areas that could be improved

Experience, skills and professional attributes

Working with CRMS - Salesforce and/or CVent experience (if possible)

Working with Databases

Previous Customer Services experience

Technically minded 



The Economist Group values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, gender identity, race, colour, religious beliefs, disability, sexual orientation , age or marital status.

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