Client Engagement Partner

1 month ago

Gurugram, India Iris Software Inc. Full time

Role : Client Engagement Partner - Financial Services

Location : Gurugram


Responsibilities:

· Overall engagement management responsibility for one or more Financial Services ( banking ) Global Capability Centers (GCC)/ Global Inhouse Centers (GIC)/ Captive Organizations (CO)

· Establishing and developing trusted partner relationships with executive and senior technology and operations stakeholders in the client organization (i.e. typically at the C, C-1 & C-2 levels)

· Responsible for business growth by identifying, developing and solutioning for new business

opportunities aligning with Iris’ capabilities and service offerings in the IT App Dev space

· Responsible for ensuring client success and successful realization of engagement outcomes through delivery of services and associated value-based differentiation

· Responsible for leading the portfolio to meet the defined quantitative (Financial and non-Financial) and qualitative KPIs while ensuring predictable and no-noise service delivery in adherence to agreed compliance standards

· Act as a Solutioning Champion in identified business domain and (or) technology and (or) engineering/ ways of working areas relevant to the client context to drive pre-sales/ solutioning within and outside of the portfolio

· Qualify new business opportunities and partner with the fulfillment functions to ensure timely staffing of projects

· Partner with enabling functions to ensure contractual and other execution related compliance requirements are met in time


· Partner with domain and technology practices to drive go-to-market and provide differentiated solutions and capabilities in core and emerging areas

· People Management responsibilities for a direct span of people at the lead/ manager/ senior manager levels



Must Have Skills & Experience:

· 10+ years of experience in the IT services industry in account or engagement management roles

· 5+ years on experience in managing engagements with large, geographically distributed teams delivering Application Development and Maintenance projects

· 3+ years of experience in the financial services domain

· Past experience working with a Financial Services GIC/GCC/CO, preferably with a US/ UK/ Australia based firm

· Prior experience of establishing and developing relationships at exec and senior stakeholders (C/C- 1/C-2 levels)

· Consultative and solutions’ oriented with prior experience of structuring deals and defining solutions oriented delivery engagements

· Strong contractual & commercial acumen; prior experience of sales and (or) pre-sales with IT services firms

· Self-directed towards agreed KPIs/ goals combining creativity & individual ownership

· Very strong business communication, presentation, facilitation and negotiation skills

· Ability to troubleshoot and manage escalated service delivery issues and conflicts

· Ability to challenge status quo and drive continuous improvement journeys

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