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Head of Operations

2 months ago

South Delhi, India SMA - Strategic Management Alliance Full time

Role: Head of Operations (Restaurant Outlets)


Client Description: A renowned hospitality organization with multiple branded F&B outlets offering a sophisticated blend of European and contemporary Indian cuisines known for their chic ambiance, innovative menu, and exceptional guest experiences.


Salary Band: 15 - 16 LPA Approx


Role: The Head of Operations will lead the operational management of multiple premium restaurant properties for a well-established dining brand known for its upscale culinary experiences.


Reports to: Founders of the Hospitality Organization


Reporting: All Restaurant Managers/GMs for the Outlets will report to this position


Key Responsibilities:


- Oversee operations across all restaurant locations under the brand, ensuring consistency in service delivery and guest experience.

- Lead the upgradation project at a flagship property, managing timelines, budgets, and stakeholder expectations.

- Implement standard operating procedures (SOPs) across all venues to streamline operations and improve efficiency.

- Drive the operational strategy for each restaurant, aligning with the brand vision and ensuring profitability.

- Coordinate with Restaurant General Managers to manage staffing, service quality, and inventory across locations.

- Develop and implement customer service strategies to ensure exceptional guest experiences.

- Act as the primary liaison between the founder and the restaurant management teams, ensuring clear communication and execution of the founder's vision.

- Lead initiatives to improve operational efficiency, including cost control, supply chain management, and vendor relationships.

- Identify and implement opportunities for growth, whether through new ventures or optimizing current restaurant operations.

-This role requires strong leadership and strategic skills to ensure smooth operations across all venues. The Head of Operations will also oversee an upgradation project at one of the flagship locations and maintain a high standard of service across all properties.


Preferred Qualifications & Experience :

  • Bachelor's degree in Hospitality Management, or a related field .
  • Minimum of 12 years progressive experience in F&B and Restaurant Management, with at least 3 years in a leadership role.
  • Preferably past experience in managing multiple restaurant locations and driving operational excellence.
  • Strong business acumen and ability to make data-driven decisions.
  • Exceptional communication, interpersonal, and leadership skills.
  • Creative thinker with a passion for staying updated with industry trends.