Assistant vice president

4 weeks ago

Navi Mumbai, India Digitide Full time

We are seeking an accomplished and seasoned Field Collections leader to drive and manage our pan-India field collections operations. The AVP – Field Collections will play a pivotal role in leading a large and geographically diverse team, ensuring high performance, compliance, and operational excellence across all collection activities within the Banking and NBFC sectors.Roles and Responsibilities:Strategic Leadership: Lead and oversee pan-India field collections operations, ensuring alignment with organizational objectives and regulatory compliance.Team Management: Manage a large-scale field team of 700+ Field Officers/Collection Representatives (FOS/CREs) across North, South, East, and West India regions. Drive team productivity, efficiency, and adherence to collection targets.Operational Excellence: Monitor and control daily collection activities, track KPIs, and implement corrective action plans for underperforming zones. Ensure timely resolution of escalations and maintain quality standards across processes.Performance & Risk Management: Analyze collection performance metrics, identify risks, and develop strategies to mitigate operational and credit risks. Maintain a strong focus on compliance, data accuracy, and audit readiness.Stakeholder & Client Management: Collaborate with internal and external stakeholders, including clients and business partners, to ensure seamless operations and service delivery. Provide insights, reports, and presentations to senior leadership and clients as required.Cross-functional Coordination: Work closely with tele-collections teams, credit, risk, and operations to optimize overall collection performance and recovery rates.Travel: Regular travel to various states and regions to monitor field activities, conduct reviews, and ensure adherence to organizational standards.Work experience:15–20 years of total experience exclusively in Field Collections within the Banking and NBFC sectors.Proven track record of managing large, geographically dispersed field teams.Demonstrated experience in handling 700+ FOS/CREs with Pan-India operational oversight.Must have managed teams across North, South, East, and West India regions.Strong command of English and Hindi; knowledge of Marathi is an added advantage.Proficient in MS Excel and MS PowerPoint for reporting and analytics

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