Customer Success Manager

2 weeks ago

Bangalore Urban, India Joveo Full time

About Joveo

JOVEO stands for a job for everyone. That’s our mission - to deliver the right job to everyone in the world.

We are the global leader in programmatic job advertising, driving innovative recruitment marketing solutions for employers. Harnessing AI, our platform delivers the most qualified candidates quickly and within budget, giving our customers a competitive edge.

Joveo was founded in 2017 by a group of visionary entrepreneurs and enthusiastic problem solvers who foresaw the need for greater transparency and predictability in recruitment marketing. The focus was on building a cutting-edge technology platform that uses data and machine learning to enable employers, staffing agencies, RPOs, advertising agencies, and job sites to address this need better and more cost-effectively.

Backed by marquee investors like Nexus Ventures Partners, Joveo has been featured in Inc. Magazine’s List of America’s Fastest-Growing Private Companies for three years in a row.

We’re the global leader in programmatic job advertising driving next-gen recruitment technology solutions for employers around the world. Harnessing machine learning and industry expertise, our platform delivers the most relevant candidates in the shortest time, giving our customers a competitive edge.

For more information, visit www.joveo.com


About the Job

As a Customer Success Manager, you will be involved in the following activities:

Client Onboarding:

  • Lead the onboarding process for new clients, ensuring a smooth transition to our platform.
  • Collaborate with the Sales team to gather client requirements and customize solutions.

Relationship Management & Retention Strategies:

  • Act as an advisor to build and maintain strong, long-lasting relationships with client stakeholders.
  • CSMs are the main point of contact for client inquiries, concerns, and feedback.
  • Develop and execute customer retention strategies, including identifying at-risk accounts and implementing strategies to retain them.

Account Growth:

  • Identify opportunities for upselling or cross-selling additional services and features to meet clients' evolving needs.
  • Collaborate with the Sales team to renew and expand client contracts.

Customer Support:

  • Provide exceptional customer support, addressing client inquiries and resolving issues promptly and effectively.
  • Offer training and guidance to clients on using our platform to maximize their hiring efforts.

Data Analysis and Reporting:

  • Monitor and analyze the performance of client campaigns, providing data-driven insights and recommendations for optimization.
  • Prepare regular reports on key performance metrics to demonstrate value and ROI to clients.

Product Feedback:

  • Conduct UATs to provide feedback to internal teams.
  • Gather client feedback and insights to help improve our product offerings and user experience.
  • Advocate for client needs within the organization and collaborate with product teams to drive product enhancements.

Customer Success Planning:

  • Develop and execute customer success plans tailored to each client's unique goals and challenges.
  • Set clear objectives and key performance indicators (KPIs) for success.
  • Conduct QBRs to discuss campaign performance and present ROI to the clients.

Customer Advocacy & Health Monitoring:

  • Identify satisfied customers who can become advocates for Joveo, helping with testimonials, case studies, and referrals.
  • Regularly monitor customer health through metrics such as NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), and usage data to proactively address issues.

Cross-functional Collaboration:

  • Collaborate with CSEs and other departments, such as Marketing and Sales, to align messaging and strategies for customer success.
  • Work with Publishers to optimize client goals.


Competencies that will keep you successful with us

You would be an excellent fit for this role if you possess the following qualifications and attributes:


Problem Solving:

  • Effectively resolves complex problems
  • Synthesizes data from diverse sources to identify trends
  • Uncovers root causes of problems rather than focusing solely on symptoms
  • Presents problem analysis and recommended solutions
  • Proactively seeks missing information
  • Takes action to reconcile discrepancies

Relationship Management:

  • Cultivates a supportive work environment
  • Collaborates with others in challenging situations
  • Consistently improves project artifacts
  • Recognized as a reliable partner

Result Oriented:

  • Maximizes efficient use of time and resources
  • Manages conflicting priorities effectively
  • Meets all deadlines
  • Ensures service delivery aligns with service level agreements
  • Implements plans effectively to achieve business targets
  • Establishes processes for progress monitoring
  • Applies sound judgment in decision-making

Tenacity:

  • Measures progress against targets
  • Acknowledges the contributions of others
  • Adapts activities and processes based on feedback
  • Seeks to understand and overcome obstacles
  • Maintains performance despite disappointment or rejection
  • Assists others in coping with disappointment and rejection


About you

You’ll be a great fit if you have:

  • A BA/BS degree
  • Hands-on experience as an Account manager/executive and an ability to deliver excellent customer experience
  • Go-getter role and expectation is to largely identify & convert new business in alignment with the Organization’s vision
  • Would prefer a candidate with hands-on experience working with B2B and SaaS Product in HR Tech space.
  • Work experience of 4-8 years
  • Ability to interact with senior stakeholders and build good engagement levels.
  • You should have excellent interpersonal, presentation, and communication skills (both written and oral).
  • Solid experience in Excel and MS Office, including pivot tables, and chart-making for presentations.
  • In addition, you should have organizational and time management skills including multitasking, prioritizing, and the ability to plan work activities in a fast paced environment efficiently to meet deadlines.


Competitive Benefits

We’re an exciting and dynamic startup company with a competitive salary, stock options, and comprehensive benefit package. We’ve also got an enthusiastic and supportive work environment and strive to keep our employees healthy, happy and productive.

Joveo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. For more information, visit www.joveo.com.

  • Customer Success Manager

    2 months ago

    Bangalore Urban, India Graphy Inc. Full time

    Job Overview:We are seeking a highly motivated Customer Success Manager for US Market to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...

  • Customer Success Manager

    2 months ago

    Bangalore Urban, India Graphy Inc. Full time

    Job Overview: We are seeking a highly motivated Customer Success Manager for US Market to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...

  • Customer Success Manager

    1 week ago

    Bangalore Urban, India Skit.ai Full time

    About us Skit.ai is the leading conversational Voice AI platform in the accounts and receivables (ARM) industry, enabling collection agencies to streamline and accelerate revenue recovery. Skit.ai's Compliant, Configurable, and Easy-to-deploy Conversational Voice AI platform is enabling enterprises to automate nearly one million consumer conversations...

  • Customer Success Manager

    3 weeks ago

    Bangalore Urban, India Skit.ai Full time

    About usSkit.ai is the leading conversational Voice AI platform in the accounts and receivables (ARM) industry, enabling collection agencies to streamline and accelerate revenue recovery. Skit.ai's Compliant, Configurable, and Easy-to-deploy Conversational Voice AI platform is enabling enterprises to automate nearly one million consumer conversations weekly....

  • Customer Success Manager

    3 months ago

    Bangalore Urban, India Skit.ai Full time

    About us Skit.ai is the leading conversational Voice AI platform in the accounts and receivables (ARM) industry, enabling collection agencies to streamline and accelerate revenue recovery. Skit.ai's Compliant, Configurable, and Easy-to-deploy Conversational Voice AI platform is enabling enterprises to automate nearly one million consumer conversations...

  • Customer Success Manager

    3 months ago

    Bangalore Urban, India Skit.ai Full time

    About usSkit.ai is the leading conversational Voice AI platform in the accounts and receivables (ARM) industry, enabling collection agencies to streamline and accelerate revenue recovery. Skit.ai's Compliant, Configurable, and Easy-to-deploy Conversational Voice AI platform is enabling enterprises to automate nearly one million consumer conversations...

  • Customer Success Manager

    1 week ago

    Bangalore Urban, India Joveo Full time

    About Joveo JOVEO stands for a job for everyone. That’s our mission - to deliver the right job to everyone in the world. We are the global leader in programmatic job advertising, driving innovative recruitment marketing solutions for employers. Harnessing AI, our platform delivers the most qualified candidates quickly and within budget, giving our...

  • Technical Success Manager

    3 weeks ago

    Bangalore Urban, India Chargebee Full time

    Chargebee provides a global subscription management platform that delivers fast time-to-value with exceptional service and support. Our mission is to empower businesses of all sizes to maximize their growth potential and revenue by adapting quickly and increasing customer loyalty.Job Intro: The Customer organization is tasked with retaining customers and...

  • Technical Success Manager

    3 weeks ago

    Bangalore Urban, India Chargebee Full time

    Chargebee provides a global subscription management platform that delivers fast time-to-value with exceptional service and support. Our mission is to empower businesses of all sizes to maximize their growth potential and revenue by adapting quickly and increasing customer loyalty. Job Intro: The Customer organization is tasked with retaining customers and...

  • Customer Success Manager

    1 week ago

    bangalore, India Skit.ai Full time

    About usSkit.ai is the leading conversational Voice AI platform in the accounts and receivables (ARM) industry, enabling collection agencies to streamline and accelerate revenue recovery. Skit.ai's Compliant, Configurable, and Easy-to-deploy Conversational Voice AI platform is enabling enterprises to automate nearly one million consumer conversations...

  • Customer Success Manager

    1 week ago

    bangalore, India Amelia Full time

    Customer Success ManagerCollaboration between humans and machines is the ultimate opportunity for today’s enterprises, and no company is more prepared to lead this march toward a digital-human hybrid future than Amelia.We are a leading Enterprise Conversational AI software company with more than two decades of innovation in automation and Conversational...

  • Customer Success Manager

    5 months ago

    bangalore, India ColorTokens Inc. Full time

    Title: Customer Success Manager Role Description Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work...

  • Customer Success Manager

    19 hours ago

    bangalore, India Saas Labs US Inc. Full time

    Customer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...

  • Manager of Customer Success

    5 days ago

    Bangalore, India Animaker Inc. Full time

    Animaker is looking for an energetic and ambitious Farming Manager or Manager, Account management or Customer Success Manager who will spearhead your assigned Sales team into forging a strong and fruitful customer relationship that manifolds the business. As a fast-paced startup with revolutionary, innovative solutions in visual content creation space, we...

  • Customer Success Manager

    3 months ago

    bangalore, India Singular Full time

    Singular is the next-gen attribution and marketing analytics platform, giving marketers actionable insights from previously siloed data. By collecting, aggregating, and normalizing upper-funnel campaign marketing data from thousands of channels and connecting it to lower-funnel attribution data, marketers can measure ROI from every touchpoint across all...

  • Customer Success Manager

    1 week ago

    bangalore, India ToolJet Full time

    About the companyToolJet is a popular open-source ( ) low-code platform for building and deploying custom internal tools. We are a team of 50 members working from different regions of India. We've raised funding from investors like Microsoft’s M12, Nexus Venture Partners, January Capital & Ratio Ventures.Job Responsibilities:You will be expected to take...

  • Customer Success Manager

    5 days ago

    bangalore, India ZapCom Group Inc Full time

    About ZapcomZapcom is a global Product Engineering and Technology Services company, specializing in bespoke, customer-centric solutions across industries like BFSI, e-commerce, retail, travel, transportation, and hospitality. Headquartered in the US, with a presence in India, Europe, Canada, and MENA, we excel in transforming ideas into tangible outcomes...

  • Customer Success Manager

    5 days ago

    bangalore, India OrbitShift.AI Full time

    Must be comfortable working late hours, as the main geographies are US & EUAbout OrbitShiftOrbitShift is an AI-led SaaS Product transforming enterprise consultative technology sales. With a top-notch team of leaders from Amazon, McKinsey, IIT, Stanford, we’ve raised $8.5M from marquee investors like PeakXV (Sequoia Surge) & Stellaris Venture Partners....

  • Customer Success Manager

    3 months ago

    bangalore, India Skit.ai Full time

    About usSkit.ai is the leading conversational Voice AI platform in the accounts and receivables (ARM) industry, enabling collection agencies to streamline and accelerate revenue recovery. Skit.ai's Compliant, Configurable, and Easy-to-deploy Conversational Voice AI platform is enabling enterprises to automate nearly one million consumer conversations...

  • Customer Success Manager

    5 days ago

    Bangalore, India ToolJet Full time

    About the company ToolJet is a popular open-source ( ) low-code platform for building and deploying custom internal tools. We are a team of 50 members working from different regions of India. We've raised funding from investors like Microsoft’s M12, Nexus Venture Partners, January Capital & Ratio Ventures. Job Responsibilities: You will be...