Trade operation Service Manager

4 weeks ago

Chennai, India Mizuho Full time

Mizuho Global Services India Pvt. Ltd.


Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called 'Mega Banks' of Japan. MGS was established in the year 2020 as part of Mizuho's long-term strategy of creating a captive global processing centre for remotely handling banking and IT related operations of Mizuho Bank's domestic and overseas offices and Mizuho's group companies across the globe.


At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS's development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS.


What's in it for you?

Immense exposure and learning

Excellent career growth

Company of highly passionate leaders and mentors

Ability to build things from scratch




Position Title: Service Management


Key Responsibilities:

1. Manage service requests and incidents, ensuring adherence to SLAs and

issues promptly.

2. Ensuring smooth delivery of service for all insourced operations.

3. Monitor service performance and identify areas for improvement, implementing

proactive measures to enhance service delivery.

4. Work with respective service delivery section heads to resolve any issues

5. Upgrade skills and knowledge about banking operations and project man

Stay updated with industry standards.

6. Identify skill and knowledge gap within Service Management team and t

fill the gap through internal and external training programs.

7. Ensure that all corporate banking services comply with relevant regulation

and security standards.

8. Analyze data to identify trends and make data-driven recommendation fo

Improvements.

9. Develop and implement crisis management and recovery plans to ensure

Uninterrupted service delivery during unexpected disruptions


Mandatory skills: -

✰ Extensive experience in corporate banking or financial services with a track

Managing client relationships and service delivery.

✰ Familiarity with banking regulations and compliance standards applicable

Corporate banking services.

✰ High proficiency in handling business operations and procedures

✰ Excellent interpersonal and communication skills for building and maintain

Relationship.

✰ Knowledge of risk management and compliance practices in banking.

✰ Demonstrated ability to work effectively in a team and collaborate across various Departments


Qualification: - Any Graduate


Experience: 5 to7 years of relevant experience as Client Service Management (Trade Finance

Operation, SLAs, Process Migration)


Address:

Mizuho Global Services India Private Limited,

8th floor, Campus 5,RMZ Millenia Business Park 2,

No.143, Dr. MGR Road, Perungudi village,

Kandanchavadi, Sholinganallur Taluk,

Chennai-600096, Tamil Nadu.

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