Reservation Specialist
1 month ago
Location
South Delhi with potential travel to on-site at Kanha National Park, Mandla District, Madhya Pradesh
About Us
Soulacia, a haven for biodiversity was founded on the principles of sustainable tourism and wildlife conservation, we offer an extraordinary experience for guests seeking to immerse themselves in nature's beauty. We are seeking a passionate and dedicated individual to join our team as a Reservations Specialist.
Job Description
As a Reservation Specialist for Soulacia Resort, you will be the primary point of contact for guests inquiring about and booking stays at our exclusive property. Your role is crucial in creating a positive first impression and ensuring a seamless guest experience.
Key Responsibilities:
- Manage the reservation process from inquiry to confirmation, including handling inbound calls, emails, and online bookings.
- Provide detailed information about the resort's accommodations, amenities, and experiences.
- Upsell resort packages, activities, and services to maximize revenue.
- Utilize the property management system to accurately input and maintain reservation data.
- Handle guest inquiries and requests promptly and professionally.
- Collaborate with the resort's operations team to ensure smooth guest arrivals and departures.
- Maintain a thorough knowledge of the resort's offerings, rates, and policies.
- Occasional travel to the resort may be required for training, property familiarization, or to assist with peak season operations.
Ideal Candidate
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Proficiency in reservation software and systems
- Attention to detail and organizational abilities
- Ability to work independently and as part of a team
- Flexibility to work varying shifts, including weekends and holidays
What We Offer
- Competitive salary and benefits package
- Opportunities for professional growth and development
- The chance to be part of a dynamic and passionate team
- Experience in the luxury hospitality industry
- If you are a passionate individual with a strong customer focus and a desire to contribute to the success of a world-class resort, we encourage you to apply.
Experience Level
Candidate should have more than 1 year of experience in the same role or a similar position.
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