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Product Operations Associate
3 months ago
About ETS
ETS is a global education and talent solutions organization, enabling lifelong learners to be future ready. We advance the science of measurement to build the benchmarks for fair and valid skill assessment. We are committed to powering human progress by promoting skill proficiency, empowering upward mobility, and unlocking more opportunities for everyone, everywhere.
For more than 70 years, we have developed products and services based on rigorous research and our belief in the power of learning. Our portfolio consists of some of the world’s most trusted assessments - including the TOEFL® and TOEIC® exams, the GRE® and the Praxis® family of assessments - along with research, development and innovation that explores new frontiers in learning and measurement. Our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners are able to improve their lives through education.
Primary Responsibilities
Contributes to the creation of the work plan and executes the day-to-day operations of an existing product, based on the direction provided by the Program Manager.
End-to-End Product Management & Delivery
- Supports execution against the product work plan objectives for assigned product
- Works with FCEs (Functional Centers of Excellence) to meet Service Level Agreements (SLAs)
- Supports identification of product delivery improvement areas
- Communicates and collaborates with FCEs / vendors / partners clearly and effectively
Contract/SLA Fulfillment
- Provides status updates on day-to-day operations
- Executes against SLA’s and KPI’s under the guidance of Program Manager
Financial Management
- Collects data to help track all product-related expenditures against budget
- Supports attainment of surplus targets by controlling expenses
Required Experience
- Ability to work with cross-functional teams.
- Ability to provide status updates on day-to-day operations; deep understanding of SLA’s and KPI’s.
- Ability to understand client/vendor’s needs and ensure that ETS is meeting those expectations.
- Demonstrated understanding of product operational needs.
- Escalates effectively when faced with uncertainty and / or lack of data by seeking the data necessary to guide decision-making.
- Bachelor’s degree or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary.
- Minimum 2 - 3 years of experience in administrative or project management support.
