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Walk-In For Incident

4 months ago

Pune, India Infosys BPM Full time

WALK-IN INTERVIEW FOR INCIDENT & CHANGE MANAGEMENT-TECHNOLOGY SUPPORT ON 15th & 22nd May'24 AT PUNE


Greeting from Infosys BPM Ltd.,


You are kindly invited for the Infosys BPM::Walk-In Drive on 15th & 22nd May'24 at

PUNE.

Note: Please carry copy of this posting to the venue and make sure you register and submit your application when attending the walk-in interview. please find below the Interview details.


INTERVIEW DATE & VENUE DETAILS:


Interview Date : 15th & 22nd May'24

Interview Time: 10:00 AM to till 2:00 PM


INTERVIEW VENUE - PUNE:


Infosys BPM Limited, #1, Hinjawadi - Aundh Rd, Phase 1, Hinjawadi Rajiv Gandhi Infotech Park, Hinjawadi, Pune, Pimpri-Chinchwad, Maharashtra 411057


JOB DESCRIPTION:

SKILL SET: INCIDENT & CHANGE MANAGEMENT - TECHNOLOGY SUPPORT


QUALIFICATION: BE/B.TECH Graduates only


IMPORTANT NOTE: For all the skillsets (2+ Years) of project experience is mandatory

(Excluding Bench & Training & Internships).


ROLES & RESPONSIBILITIES:


  • Overseeing the incident management process and team members involved in resolving the incident.
  • Responding to a reported service incident, identifying the cause, and initiating the incident management process.
  • Collaborating with the incident management team to ensure that all protocols are diligently followed.
  • Logging all incidents and their resolution to see if there are recurring malfunctions.
  • Documenting and maintaining the Change Management policy, processes and standards.
  • Analysis of complex services, covering a diverse range of technologies and 3rd party suppliers, to ensure that proposed requests for change are safe and fit for purpose, including comprehensive analysis of risk, business impact & continuity, backout plans, test plans, resource requirements and availability.
  • Challenge proposed requests for change to ensure that the change is robust and that the impact on and risk to the organization is minimal.
  • Manage, review, amend and close Requests for Change.
  • Develop, implement and maintain IT Change Management policies and procedures and ensure that the entire organization complies with the procedures.
  • Develop and present Change Management reports as required.
  • Establish, document, implement, manage and monitor the Release Management policies and processes.
  • Develop & implement Release Management procedures.
  • Plan and organize a range of acceptance activities to underpin the successful release of software, hardware and associated Configuration Items.
  • Coordinate services, implement & monitor Release Plans, producing detailed timetables of events and documenting action plans.
  • Design and implement standard change procedures for the distribution and installation of patches and other routine tasks.
  • Communicate and manage expectations during the planning and rollout of new Releases.
  • Excellent communicator with the ability to create high quality verbal and written summaries that are comprehensive, accurate and focused on business partner understanding and impact.
  • ITIL V3/V4 certification is ideal, but we are okay with ITIL skilled resources.


POINTERS TO NOTE:


  • Please carry 2 set of updated CV(Hard Copy).
  • Please carry Face Mask**.
  • Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
  • Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
  • Please carry original ID proof for security clearance.


REGARDS,

INFOSYS BPM - RECRUITMENT TEAM