Customer Onboarding and Success Lead

7 days ago

Chennai, India MiTran Global Full time

Company Description

MiTran Global provides scientific reviews, analysis, reports, and positive mind transformation courses for K12 students worldwide. The management team at MiTran Global has over 100 plus man-years of global experience in the field of Education, Coaching, Mind Transformation, and Counselling for school students, teachers, and parents.

Role Description

This is a full-time on-site role for an Assistant Manager - Customer Onboarding and Success based out of office.


Primary Responsibility

Lead Generation: Call potential customers (students, parents, or school leaders) to introduce the company's educational products or services.


Product Pitching: Present information about courses, programs, and benefits tailored to the customer's needs.

Follow-Up: Maintain timely follow-ups with leads to nurture them and convert inquiries into enrollments.


Data Management: Record customer information and interactions in the CRM system accurately.

Customer Support: Address queries, concerns, and objections during calls to provide a positive customer experience.


Target Achievement: Work toward individual and team enrollment targets and objectives.


Onboarding & Training: Leading new client onboarding, which may include training educators, students, or administrators on how to use the platform effectively. This involves personalized onboarding sessions, webinars, or instructional materials.


Client Relationship Management: Acting as the primary point of contact for schools, educators, and institutional administrators. Regularly engaging with clients to understand their needs and ensure they're getting value from the platform.


Usage Analysis & Success Tracking: Monitoring usage patterns to ensure that educators and students are actively engaging with the EdTech tools. Identifying any drop-off points or barriers to usage and working to address these issues proactively.


Feedback Collection & Product Advocacy: Collecting feedback on the product's educational efficacy, ease of use, and areas for improvement. Acting as the voice of the customer within the company, sharing insights with product and development teams to enhance offerings.


Retention & Renewal Management: Proactively managing contract renewals and minimizing churn by addressing concerns before they escalate. Identifying opportunities for upselling new features, modules, or additional licenses.


Troubleshooting & Support Coordination: Collaborating with the support team to resolve technical or usage issues promptly and following up with clients to ensure satisfaction. at MiTran Global located in Chennai.


Qualifications

  • Sales, Marketing, and Relationship Building skills
  • Experience in educational sales or school engagement
  • Excellent communication and negotiation skills
  • Ability to work independently and as part of a team
  • Strong organizational and time-management abilities
  • Knowledge of the K12 education sector is a plus
  • Bachelor's degree in Business Administration, Marketing, or related field


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