Customer onboarding manager
3 weeks ago
As an Onboarding Manager, you’ll have the opportunity to leave the first impression of the company on the customer. From onboarding, managing requests & reviewing their renewal pipeline, you’ll walk hand in hand with our customers on their journey to success. You’ll also serve as our product champion, driving adoption and expanding features with our product team. What You Will Do: Continue building the customer onboarding process, including training, implementation, and helping the customer create their first (of many) solutions on the Spendflo platform Manage the relationships amongst internal and external teams involved to ensure smooth sail of the account Establish metrics and KPIs to evaluate process improvement and overall account health Be the SME for the Spendflo platform: partner with our clients to understand their operational challenges and how Spendflo can help, including identifying opportunities to expand within the account Resolve product support questions as they arise Work cross-functionally with product management to surface customer requests and help translate customer feedback into product requirements Be an integral part of operationalising the implementation function as the team scales About You: 5-7 years of experience in a customer-facing role such as Technical Onboarding Manager, Customer Onboarding Manager, Solutions Architect, or Implementation Consultant Experience with project managing customer implementations for enterprise clients, or consulting with clients on business process improvements at the Director, VP, and Exec level of Fortune 500 companies Advanced understanding of Saa S, and Cloud-based software environments Builder mindset: you’re comfortable in a startup environment taking projects from 0 to 1 Knowledge and understanding of APIs and webhooks and all their relevant CRUD actions Understanding of database structure and how systems integrate and “talk” with one another Proven experience with troubleshooting technical problems where the answer isn’t obvious or Google-able Experience running projects where the roadmap/checklist is not out-of-the-box templatized and will vary for every client’s custom situation Comfort in helping define customer workflow/automation requirements by asking the right questions Teasing out nuanced details from the customer. Being able to read between the lines to find their actual pain points, and be able to solution the answer Comfortable creating net-new process diagrams/workflows with customers to increase our value to them. In other words, taking existing processes and enhancing them with the magic of Spendflo This role is for the Americas region, so you must be willing to do US shift. Prior Experience managing the region/US customers will be a plus. The role will be based out of India.
-
Manager - Customer Onboarding
2 months ago
Chennai, India Growfin Full timeAt Growfin, the Manager - Customer Onboarding role is pivotal in ensuring our customers across US & India , experience a seamless and efficient onboarding process. You will be responsible for driving product adoption, reducing Time to Value (TTV), and creating long-term customer satisfaction. Your ability to act as a trusted advisor will ensure...
-
Manager - customer onboarding
2 months ago
Chennai, India Growfin Full timeAt Growfin, the Manager - Customer Onboarding role is pivotal in ensuring our customers across US & India , experience a seamless and efficient onboarding process. You will be responsible for driving product adoption, reducing Time to Value (TTV), and creating long-term customer satisfaction. Your ability to act as a trusted advisor will ensure...
-
Manager - customer onboarding
2 months ago
Chennai, India Growfin Full timeAt Growfin, the Manager - Customer Onboarding role is pivotal in ensuring our customers across US & India , experience a seamless and efficient onboarding process. You will be responsible for driving product adoption, reducing Time to Value (TTV), and creating long-term customer satisfaction. Your ability to act as a trusted advisor will ensure...
-
Manager - Customer Onboarding
2 months ago
Chennai, India Growfin Full timeAt Growfin, theManager - Customer Onboardingrole is pivotal in ensuring ourcustomers across US & India, experience a seamless and efficient onboarding process. You will be responsible for driving product adoption, reducing Time to Value (TTV), and creating long-term customer satisfaction. Your ability to act as a trusted advisor will ensure successful "Go...
-
Manager - Customer Onboarding
2 months ago
Chennai, India Growfin Full timeAt Growfin, the Manager - Customer Onboarding role is pivotal in ensuring our customers across US & India , experience a seamless and efficient onboarding process. You will be responsible for driving product adoption, reducing Time to Value (TTV), and creating long-term customer satisfaction. Your ability to act as a trusted advisor will ensure successful...
-
Manager - Customer Onboarding
2 months ago
Chennai, India Growfin Full timeAt Growfin, the Manager - Customer Onboarding role is pivotal in ensuring our customers across US & India , experience a seamless and efficient onboarding process. You will be responsible for driving product adoption, reducing Time to Value (TTV), and creating long-term customer satisfaction. Your ability to act as a trusted advisor will ensure successful...
-
Customer onboarding manager
3 weeks ago
Chennai, India Spendflo Full timeAs an Onboarding Manager, you’ll have the opportunity to leave the first impression of the company on the customer. From onboarding, managing requests & reviewing their renewalpipeline, you’ll walk hand in hand with our customers on their journey to success. You’ll alsoserve as our product champion, driving adoption and expanding features with our...
-
Customer Onboarding Manager
4 weeks ago
Chennai, India Spendflo Full timeAs an Onboarding Manager, you’ll have the opportunity to leave the first impression of the company on the customer. From onboarding, managing requests & reviewing their renewalpipeline, you’ll walk hand in hand with our customers on their journey to success. You’ll alsoserve as our product champion, driving adoption and expanding features with our...
-
Customer Onboarding Manager
4 weeks ago
Chennai, India Spendflo Full timeAs an Onboarding Manager, you’ll have the opportunity to leave the first impression of the company on the customer. From onboarding, managing requests & reviewing their renewalpipeline, you’ll walk hand in hand with our customers on their journey to success. You’ll alsoserve as our product champion, driving adoption and expanding features with our...
-
Gst manager | customer support executive
5 days ago
Chennai, India GST Manager Full timeJob Description:We are seeking a Customer Support Executive to join our team in Chennai. This role involves managing client relationships, overseeing task management systems, and ensuring seamless communication between customers and internal teams. The ideal candidate will have strong organizational skills, excellent communication abilities, and a knack for...
-
Customer Service Representative
2 days ago
Chennai, Tamil Nadu, India GST Manager Full timeJob Overview:We are seeking a highly skilled Customer Support Executive to join our team in Chennai. As a key member of our operations team, you will be responsible for managing client relationships, overseeing task management systems, and ensuring seamless communication between customers and internal teams.Key Responsibilities:Manage and communicate...
-
Growfin | Manager
2 months ago
chennai, India Growfin Full timeAt Growfin, the Manager - Customer Onboarding role is pivotal in ensuring our customers across US & India , experience a seamless and efficient onboarding process. You will be responsible for driving product adoption, reducing Time to Value (TTV), and creating long-term customer satisfaction. Your ability to act as a trusted advisor will ensure successful...
-
Growfin | Manager
2 months ago
chennai, India Growfin Full timeAt Growfin, the Manager - Customer Onboarding role is pivotal in ensuring our customers across US & India , experience a seamless and efficient onboarding process. You will be responsible for driving product adoption, reducing Time to Value (TTV), and creating long-term customer satisfaction. Your ability to act as a trusted advisor will ensure successful...
-
Growfin | Manager
2 months ago
chennai, India Growfin Full timeAt Growfin, the Manager - Customer Onboarding role is pivotal in ensuring our customers across US & India , experience a seamless and efficient onboarding process. You will be responsible for driving product adoption, reducing Time to Value (TTV), and creating long-term customer satisfaction. Your ability to act as a trusted advisor will ensure successful...
-
GST Manager | Customer Support Executive
2 weeks ago
chennai, India GST Manager Full timeJob Description: We are seeking a Customer Support Executive to join our team in Chennai. This role involves managing client relationships, overseeing task management systems, and ensuring seamless communication between customers and internal teams. The ideal candidate will have strong organizational skills, excellent communication abilities, and a knack...
-
(Only 24h Left) Manager
4 weeks ago
Chennai, India Growfin Full timeAt Growfin, the Manager - Customer Onboarding role is pivotal in ensuring our customers across US & India , experience a seamless and efficient onboarding process. You will be responsible for driving product adoption, reducing Time to Value (TTV), and creating long-term customer satisfaction. Your ability to act as a trusted advisor will ensure successful...
-
Enterprise Onboarding Manager
4 weeks ago
Chennai, Tamil Nadu, India Growfin Full timeJob OverviewWe are seeking an experienced Enterprise Onboarding Manager to lead our customer onboarding process in the US and India. This role is pivotal in ensuring our customers experience a seamless and efficient onboarding process.Key ResponsibilitiesLead the entire onboarding function for US & Indian Customers from kick-off to Go-Live, managing multiple...
-
Customer Support Executive
2 weeks ago
Chennai, India GST Manager Full timeJob Description: We are seeking a Customer Support Executive to join our team in Chennai. This role involves managing client relationships, overseeing task management systems, and ensuring seamless communication between customers and internal teams. The ideal candidate will have strong organizational skills, excellent communication abilities, and a knack...
-
Customer Support Executive
2 weeks ago
Chennai, India GST Manager Full timeJob Description: We are seeking a Customer Support Executive to join our team in Chennai. This role involves managing client relationships, overseeing task management systems, and ensuring seamless communication between customers and internal teams. The ideal candidate will have strong organizational skills, excellent communication abilities, and a knack...
-
Customer Support Executive
2 weeks ago
Chennai, India GST Manager Full timeJob Description: We are seeking a Customer Support Executive to join our team in Chennai. This role involves managing client relationships, overseeing task management systems, and ensuring seamless communication between customers and internal teams. The ideal candidate will have strong organizational skills, excellent communication abilities, and a...
