Collections Specialist

4 weeks ago

Ahmedabad, India Meditab India Full time

General Description: The Collection Specialist provides financial information to management and serviced clients by researching and analysing accounting data and preparing reports.

Responsibilities:

•  Maintaining customer current accounts

•  Processing payments and assure timely follow up

•  Investigate history of account and current status of clients

•  Reach out to clients via calls to remind them of their outstanding balances

•  Coordinates respective teams for any disputes

•  Resolve billing discrepancies and disputes promptly.

•  Processing payments using third party merchants

•  Conduct periodic audits of customer accounts to ensure that they are billed properly and in alignment with the services provided.

•  Identify and rectify any errors or discrepancies in billing records.

•  Maintain professional and effective communication with customers, providing them with assistance and support throughout the collection and billing process.

•  Create accounting/billing reports in QuickBooks.


Requirements:

•  Bachelor’s degree in Accounting, Business, or Finance

•  At least 1 year of relevant experience

•  Willing to work in the night shift

•  Proficiency in using accounting tools like QuickBooks and other CRM tools

•  Good English communication skills, written and verbal

•  Knowledge of billing procedures and must be comfortable with handling customer disputes

•  Ability to work independently as well as collaboratively

•  Time management, data entry management, and general math skills


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