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Technical Associate

2 months ago

Mumbai, India Genpact Full time

Technical Associate - Service Desk L1

Location: Mumbai

Experience: 1-2 years

Only Immediate joiners preferred


Kindly do apply here or share resume to nsenthil.kumar@genpact.com with Sub of "SD Mumbai" along with notice period.


Responsibilities

• Handle the issues/request reported through various ticketing tool within agreed SLA’s

• Should handle Voice and Non-Voice tickets simultaneously.

• Responsible for executive leadership and Board members IT support.

• Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners.

• Troubleshoots and resolves minor wireless, network, switch, or printer issues; escalates major issues (wireless, network, etc.) to information technology (IT) infrastructure technical teams

• Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari)

• Set up and configure computer systems.

• Troubleshooting issues related to MDM, OS, Standard Office Suite, and Browsers.

• Second level support to Desktops, Laptops, Thin Clients, Printers, Scanners and Multi-Function Devices.

• Trouble shooting issues related to business specific applications.

• User provisioning of various business applications(ERP)

• Support New Transitions, Ramp Up’s/Down’s, Business migrations/Site Consolidations Projects.

• Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout)

• Knowledge Management – Ensure the Knowledge Articles are used on all issues.

• Provide Hands and Feet support to other IT Teams for any scheduled activities.

• Install and configure computer hardware, operating systems, and applications.


Qualifications we seek in you

• Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field.

• Strong domain knowledge and technical orientation.

• Knowledge of OS, MDM and Office Issues.

Preferred Qualifications/ Skills

• Customer Service and Problem-Solving attitude.

• Good communications skills in English.

• Should be able to deliver on tight timelines.