Project Manager Technical Support

4 weeks ago

Tamil Nadu, India Brite Career Full time

About Brite

Brite Systems is an Information Technology company specialized in consulting and software development. We have been successfully implementing solutions for the public and private sector since 2006.



We focus on providing our clients with simplified, innovative technological solutions to improve and streamline the user experience. Brite Systems confidently brings the right people, customized approach, and successful track record to each opportunity. If you are looking to be part of a strong, collaborative culture, Brite Systems is the place for you to grow your career.


This position ensures that our employees provide world class solutions-oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction while reaching our target goals. This position drives process improvements while motivating others to accurately analyze, troubleshoot, diagnose and resolve software or system related issues. This position will interact with customers via telephone and/or written internet-based communication and will be responsible for driving customer loyalty. Additionally, this position will provide leadership and guidance to evolve our operations while supporting new and existing products and services for a wide range of customers.


Duties and Responsibilities Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monitors and drives supervisors and staff performance

• Works to increase team efficiency and effectiveness

• Monitor operational activity (volumes, key performance indicators/metrics, corrective action reporting, performance plans, trends, product content changes, etc.)

• Addresses any customer satisfaction issues

• Coaches and develops employees

• Participates in hiring of new team members

• Performs any HR related administrative tasks

• Leads weekly staff meetings, conducts regular employee one-on-one sessions, and annual reviews

• Addresses any performance management issues with employees

• Works with direct reports to understand and prioritize product issues

• All other duties as assigned.


Qualifications To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.


Qualifications include:

• 8+ years’ prior experience in a technical support role

• 4+ year’s prior experience in a supervisory or management role

• Proficient in Microsoft Office suite

• Salesforce experience required

• Previous CRM experience required

• Prior experience in a data-driven environment

• Excellent attention to detail and time management skills

• Excellent change management skills

• Excellent oral and written communication skills

• Excellent customer service and conflict resolution skills

• Superior trouble shooting and analytical skills

• Ability to lead and coach employees

• Ability to thrive with a heavy workload and multiple projects with frequent interruptions and schedule changes

• Bachelor’s degree or equivalent work experience.


Brite Systems is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

  • Project Manager Technical Support

    4 weeks ago

    Tamil Nadu, India Brite Career Full time

    About Brite Brite Systems is an Information Technology company specialized in consulting and software development. We have been successfully implementing solutions for the public and private sector since 2006. We focus on providing our clients with simplified, innovative technological solutions to improve and streamline the user experience. Brite Systems...

  • Technical Project Manager

    2 weeks ago

    tamil nadu, India Consolidated Analytics Full time

    Job PurposeWe are looking for a highly organized and technically strong Technical Program Manager to lead and deliver complex cross-functional technical programs. The TPM will coordinate between engineering, product, operations, and other stakeholders, ensure alignment on objectives, manage risks, and drive schedules. The ideal candidate combines strategic...

  • Technical Project Manager

    2 days ago

    Chennai, Tamil Nadu, India FedEx Full time

    What can you expect as a FedEx team member Career Mobility and Development When you join FedEx youre joining a team with possibilities that literally span the worldxe2x80x94from opportunities for advancement and location transfer to training and leadership programs Total Compensation and Benefits Package We want to keep our employees for a long time so we...

  • Technical Project Manager

    7 days ago

    tamil nadu, India Intellect Design Arena Ltd Full time

    POSITION: Technical Project Manager EXPERIENCE: 8 to 20Yrs ROLE TYPE: Full time LOCATION: Chennai ABOUT INTELLECT DESIGN ARENA LTD: Intellect Design Arena Ltd is an enterprise-grade financial technology leader, providing composable and intelligent solutions for futuristic global financial institutions across 57 countries. Intellect’s revolutionary...

  • Technical Project Manager

    2 weeks ago

    Simmakkal, Madurai, Tamil Nadu, India TOUCHTiER Technology Pvt Ltd. Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Position : Technical Project ManagerTHE PERSON WE ARE LOOKING FORWe are currently on the search for a Technical Project Manager, to expand our team Chennai/Madurai.About the RoleWe are seeking an experienced and tech-savvy Technical Project Manager to take ownership of the new product currently in the development phase. This role will oversee the successful...

  • Customer Support Executive

    7 days ago

    Chennai, Tamil Nadu, India GST Manager Full time

    **About Us** **The Role** We are seeking a **Customer Support Executive** to join our team in **Chennai**. This role involves managing client relationships, overseeing task management systems, and ensuring seamless communication between customers and internal teams. - Strong organizational skills - Excellent communication abilities - A knack for...

  • Technical Project Manager

    3 days ago

    Chennai G.P.O, Chennai, Tamil Nadu, India Sarvajith Infotech Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Hi All,Job Summary:We are seeking a dynamic and results-driven Technical Project Manager to lead and manage multiple technology projects, ensuring timely delivery and alignment with business goals. The ideal candidate will have strong project planning, risk management, and stakeholder communication skills, with a solid technical background and experience in...

  • Technical Project Manager

    6 days ago

    Chennai, Tamil Nadu, India, Tamil Nadu Consolidated Analytics Full time

    Job PurposeWe are looking for a highly organized and technically strong Technical Program Manager to lead and deliver complex cross-functional technical programs. The TPM will coordinate between engineering, product, operations, and other stakeholders, ensure alignment on objectives, manage risks, and drive schedules. The ideal candidate combines strategic...

  • Senior Manager, Technical Support Management

    2 weeks ago

    Tamil Nadu, India Coats Full time

    Position Title: Technical Manager Fabrics Location: India, Vietnam, Indonesia Role Purpose: To Oversee, monitor, and lead the Fabrics developments in India, Vietnam, and Indonesia and other countries and require by business. To Oversee and monitor the lab dips, pilot lot developments and successfully convert the lab dips & pilot orders to bulk orders....

  • Technical Project Manager

    6 days ago

    Chennai, Tamil Nadu, India, Tamil Nadu Tata Consultancy Services Full time

    We are seeking a Senior Technical Project Manager with a strong hands-on background in Java, Python, and Generative AI to lead the development of cutting-edge AI-driven platforms and products. This role requires both strategic project leadership and deep technical expertise—someone who can manage teams, drive execution, and contribute directly to the...