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Information Technology Infrastructure Manager
3 months ago
Develops and manages enterprise system infrastructure & Data Centre’s across Locations:
Managing technology infrastructure and assets at across locations and coordinate with team to maintain and support company's technology hardware and software.
Analyzing technical needs, requirements, and state of the server, storage and virtualization infrastructure design, integration, and operations
Managing emerging technologies in support of systems development efforts, and recommend technologies that will increase cost effectiveness and systems flexibility
Recommending, developing, implementing, and maintaining new and existing technology infrastructures
Acquiring new software and hardware, negotiating service contracts, and building relationships with vendors and service providers.
Managing Information Technology’s engineering & operations staff
Leading efforts to research and pilot new technology to improve Infrastructure service
Developing processes to streamline and automate routine tasks
Delivering performance metrics on KPIs
Analyzing problems and communicating with end users and department managers to assess needs and determine optimum solutions to IT concerns
Documenting all communication and tasks performed including closing out help desk requests when completed
Managing capacity planning of all production hardware servers and storage, proactively submit recommendations or proposals to meet business demand.
Researching and assessing any capital equipment needs
Communicating project plan to appropriate staff and department managers as well as outlining any end user process changes
Managing efforts to build and deliver System and Storage infrastructure
Ensures development team productivity and identifies opportunities for greater departmental efficiencies and quality by :
Assigning projects among staff taking into consideration staff skill set and workload
Evaluating and monitoring workload of staff to ensure projects are on time, affecting change when necessary
Interacting with various internal and external groups to facilitate successful project completion
Implementing and managing the introduction of new technology and departmental tools
Keeping department head advised of current issues
Provides technical support and guidance to all internal and external application users by
Answering questions regarding systems infrastructure design
Assisting in writing technical documentation and Work Instructions.
Responding to help desk requests in a timely fashion, facilitating and coordination or emergency issues.
Serves as liaison between Information Technology and other departments.
By Proactively cultivating and maintaining effective working relationship with all functional groups
By Assisting in analyzing processes and process changes for greater efficiency
Cloud Computing
• Serves a technical SME for Data Center and Disaster Recovery solutions planning and review.
• Hands - on experience in formulating IT Roadmap and assessment, identifying key improvement areas in IT and providing recommendations.
• Extensive experience in IT Infrastructure Management and planning including Data Center Management, BCP, IT Infrastructure solution sizing, network connectivity solutions, IT Review etc.
• Understanding of ITIL processes and formulation of various processes and policies, designing and evaluation of RFPs/Scope of Work, Bid Management, and vendor management.
• Recommend technology strategy by understanding key client objectives; diagnosing and mapping client requirements; articulating solution risks and barriers; recommending delivery
