System Engineer
4 weeks ago
Job Summary:
We are seeking a skilled Systems Engineer to join our team. In this role, you will be responsible for installing, integrating, maintaining, and providing support both remotely and onsite at customer locations. You will ensure optimal configuration of customer systems and deliver L2-level support. The ideal candidate will demonstrate a proactive approach in resolving issues, meeting assigned SLAs, and effectively communicating with customers and team members to ensure customer satisfaction. Flexibility to support different time zones is essential, and a strong desire to learn new technologies and collaborate with the team is expected.
Responsibilities:
- Install, configure, test, and maintain application software, system agents, and management tools for customer environments, both remotely and onsite as needed.
- Monitor and manage installed applications and ensure they are running efficiently.
- Provide L2-level support for troubleshooting and resolution of technical issues.
- Collaborate with OEMs, vendors, customers, and internal IT teams for efficient problem resolution and continuous improvement.
- Ensure timely and clear communication with customers to address their concerns and ensure satisfaction.
Key Competencies, Skills & Knowledge Areas:
- Strong troubleshooting and problem-solving abilities.
- Extensive experience with software and hardware, particularly in Windows Server, Desktop, Linux, VDI, and Cloud technologies.
- Proficient in installing, configuring, and troubleshooting applications in Windows/UNIX/Linux-based environments.
- Experience with virtualization technologies and agent-based solutions (e.g., SCCM, Redhat Satellite, Snow, Flexera, Monitoring Solutions).
- Solid understanding of networking principles (OSI layers, TCP/IP).
- Comfortable working in a complex, multicultural, and multidisciplinary environment with frequent customer interactions.
Required Qualifications, Certifications & Experience:
- Bachelor's degree in computer science or related field from an accredited engineering school.
- Minimum of 2 years of experience in system engineering.
- A+, MCSE, Linux, Database, or other relevant industry certifications.
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