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Customer Success Intern

4 months ago

Greater Bengaluru Area, India Stealth Startup Full time

Job Title: Customer Success Intern

Location: HSR Layout, Bengaluru

Internship Remuneration: Rs. 15,000/- per month

Duration of Internship: 6 Months


About Us: Well Funded Startup in HSR Layout, Bengaluru


Job Description: We are seeking a motivated and customer-centric Customer Success Intern to join our team. This role is pivotal in ensuring the successful onboarding, satisfaction, and retention of our customers.


Responsibilities:


Customer Onboarding:

  • Assist in guiding new customers through the onboarding process, ensuring a smooth transition and comprehensive understanding of our offerings.
  • Participate in onboarding sessions and training to help customers get the most out of our platform.


Customer Success and Retention:

  • Develop an understanding of our customers' business objectives, challenges, and needs.
  • Assist in serving as the main point of contact for customer inquiries, concerns, and escalations, providing timely and effective solutions.
  • Engage with customers to understand their product usage, identifying opportunities for increased value and optimization.


Cross-functional Collaboration:

  • Collaborate with cross-functional teams, including Sales, Product, and Support, to advocate for customer needs and provide seamless solutions.
  • Relay customer feedback to internal teams to inform product enhancements and improvements.


Qualifications and Experience:

  • Currently pursuing a Bachelor’s degree in Business, Marketing, or a related field.
  • Strong interpersonal and communication skills, both written and verbal.
  • Empathetic and customer-focused mindset with a passion for helping customers succeed.
  • Strong problem-solving skills with the ability to navigate challenges and find effective solutions.
  • Detail-oriented and organized, with the ability to manage multiple customer relationships.