Call Center Associate

3 weeks ago


Mysuru, India Qinecsa Solutions Full time

We are hiring for Associates for our "Medical Information Call Centre(MICC)" team:


This role is office based and should be flexible to work in night shifts.


We are looking for freshers with good communication.


Job location: Mysuru


Job description:



• Receives adverse event, product complaint, medical information and/or other inquiries through phone calls, emails or voicemails

• Perform follow-up via phone, email or postal mail, as applicable

• Documents all information in respective forms or databases

• Initiate prepaid mailers if required

• Share closure letter responses, as applicable

• Sends cases to client point of contact

• Should have experience in international call handling.


Education: Qualified to a minimum bachelor’s degree level in Bio sciences/B. Pharma/M. Pharma.


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