Asst. Manager- Operations

Alight Solutions || Asst. Manager /M1 II Claims Process II Leave of Absence Process/Solutions/Claims

Our story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight.

Our Values:

Champion People be empathetic and help create a place where everyone belongs.

Grow with purpose Be inspired by our higher calling of improving lives.

Be Alight act with integrity, be real and empower others.

Its why were so driven to connect passion with purpose. Our teams expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

Job Description

Job Title: AM - Operations/Customer Service(M1)

Location: Gurugram/Chennai

Shift Timing : Flexible on Shifts(day/night)

5 Days work from office

This role is the subject matter expert for their clients' and ongoing processes. Works closely with team members and looks to identify ways to improve processing ensuring seamless business delivery. This will also include process scheduling, process flow, delegating work to meet deliverables, tracking status of outstanding deliverables, and continuous improvement.

• Will be required to handle daily workflow and report out completion status.
• Lead/participate in transition/implementation calls.
• Responsible for delivering per service level agreements (PGs & SLA) and would act as first level of escalation. Understand client needs and deliver high quality service.
• Ability to escalate any unforeseen issues to the next level with proposed solutions.
• Resource planning (Workload allocation and monitoring , staffing, process flow, delegating work to meet deliverables).
• Develops, maintains and updates Standard Operating Procedures (SOP) documentation.
• Identify cross training strategy within units.
• Responsible for maintaining shrinkage/attrition within specified limits.
• Participate in initiatives and projects across the business
• Build positive relationship with the team members, clients, and other departments to foster collaboration.
• Lead and motivate teams and manage conflicts
• Ability to present numbers / capable of analyzing data, trends, and performance metrics to optimize processes and improve efficiency.

Knowledge & Experience

• Ability to understand the business and strategies
• Ability to adapt to changing circumstances, handles pressure, and embrace new methodologies.
• Excellent people handling Skills, interpersonal skills and a team player
• Comfortable working with numbers and interpreting in diverse ways.
• Good knowledge and exposure to system applications Microsoft Word, Excel, PowerPoint
• Thorough understanding of Service level agreements and managing them
• Basic Understanding of Transition methodology.
• Lead a project or own responsibilities at the business level. Display the needed flexibility. Lead from the front and act as role model.
• The person needs to be flexible to align self / team in various shifts per business needs.
• Team Grooming, Planning and effective decision making.

Eligibility Criteria

• Minimum 8 years of work experience after graduation
• Extensive knowledge of Family medical leave act(Preferred).
• Minimum one year experience in Absence Management operations essential will be a value add.
• Exp in Claims with International Process in Backend/Non Voice/Blended or Voice.
• Candidates with exp in Leave of absence process (US) with understanding of disability claims,FMLA etc. or claims process will be preferred.
• Should be willing to work in shifts (day/night)

If interested, you can send you update resume at nidhi.negidixit@alight.com with following details and subject Line : " AM- Operations/Customer Services -Claims"-

Current CTC & Expected CTC :

Notice Period:

Location :

Open for WFO :

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because its important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education, and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans, and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.