Cutomer Service Representative

2 weeks ago


Vadodara, Gujarat, India H&M Virtual Services Pvt. Ltd Full time

Prerequisites:

- You should have fluent English

- You should be able to work from 3:30 a.m. to 12:30 p.m. (Early Morning Shift)

About the Company:

H&M Virtual Services Pvt. Ltd. is one of Australia's leading back-end service providers. Our major clients are Australian-based solar retailers who sell solar panels in Australia. With a team of experts, we provide backend and telesales services to these solar retailers.

Job Overview:

We are seeking dynamic and customer-oriented individuals to join our growing team as After-Sales and Installation Support Executives. In this role, you will provide exceptional voice-based support to our customers throughout the solar system installation process and beyond. You will handle customer inquiries, resolve issues, coordinate installations, and ensure customer satisfaction through phone-based communication.

Responsibilities:

1. Customer Support (Voice Process)

  • Answer incoming calls from customers regarding solar system installations, product inquiries, and after-sales support.
  • Provide clear and concise information about product features, installation processes, and troubleshooting steps over calls.
  • Resolve customer issues efficiently and effectively, escalating complex problems as needed.
  • Build strong customer relationships through excellent verbal communication and problem-solving skills.

2. Installation Coordination

  • Schedule and coordinate solar system installations with customers and installation technicians via phone calls.
  • Provide necessary information and documentation to customers and technicians for smooth installation processes.
  • Monitor installation progress and address any issues or delays promptly.

3. Post-Installation Support

  • Provide guidance and support to customers on system operation, maintenance, and troubleshooting through voice assistance.
  • Address warranty claims and initiate repair or replacement processes as required.
  • Maintain accurate and up-to-date customer records and installation data.

Qualifications:

  • Fluent English communication skills (both spoken and written).
  • Experience in Technical Support (1-2 years preferred).
  • Proven experience of at least 3 years in Technical Support, Customer Care, or International Sales (Mandatory).
  • Strong problem-solving and troubleshooting abilities.
  • Ability to multitask and prioritize effectively.
  • Proficiency in computer systems and CRM software.
  • Basic understanding of solar systems and installation processes (preferred).
  • Call center experience (preferred).
  • Master's or Bachelor's degree in Engineering or Business Administration (Mandatory).

Benefits:

  • Competitive salary and benefits package.
  • Medical and accidental insurance for employees.
  • Opportunities for career growth and advancement.
  • Training and development programs.
  • Dynamic and fast-paced work environment.

Please apply only if you are currently residing in Vadodara.



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