Cutomer Service Representative
2 weeks ago
Prerequisites:
- You should have fluent English
- You should be able to work from 3:30 a.m. to 12:30 p.m. (Early Morning Shift)
About the Company:
H&M Virtual Services Pvt. Ltd. is one of Australia's leading back-end service providers. Our major clients are Australian-based solar retailers who sell solar panels in Australia. With a team of experts, we provide backend and telesales services to these solar retailers.
Job Overview:
We are seeking dynamic and customer-oriented individuals to join our growing team as After-Sales and Installation Support Executives. In this role, you will provide exceptional voice-based support to our customers throughout the solar system installation process and beyond. You will handle customer inquiries, resolve issues, coordinate installations, and ensure customer satisfaction through phone-based communication.
Responsibilities:
1. Customer Support (Voice Process)
- Answer incoming calls from customers regarding solar system installations, product inquiries, and after-sales support.
- Provide clear and concise information about product features, installation processes, and troubleshooting steps over calls.
- Resolve customer issues efficiently and effectively, escalating complex problems as needed.
- Build strong customer relationships through excellent verbal communication and problem-solving skills.
2. Installation Coordination
- Schedule and coordinate solar system installations with customers and installation technicians via phone calls.
- Provide necessary information and documentation to customers and technicians for smooth installation processes.
- Monitor installation progress and address any issues or delays promptly.
3. Post-Installation Support
- Provide guidance and support to customers on system operation, maintenance, and troubleshooting through voice assistance.
- Address warranty claims and initiate repair or replacement processes as required.
- Maintain accurate and up-to-date customer records and installation data.
Qualifications:
- Fluent English communication skills (both spoken and written).
- Experience in Technical Support (1-2 years preferred).
- Proven experience of at least 3 years in Technical Support, Customer Care, or International Sales (Mandatory).
- Strong problem-solving and troubleshooting abilities.
- Ability to multitask and prioritize effectively.
- Proficiency in computer systems and CRM software.
- Basic understanding of solar systems and installation processes (preferred).
- Call center experience (preferred).
- Master's or Bachelor's degree in Engineering or Business Administration (Mandatory).
Benefits:
- Competitive salary and benefits package.
- Medical and accidental insurance for employees.
- Opportunities for career growth and advancement.
- Training and development programs.
- Dynamic and fast-paced work environment.
Please apply only if you are currently residing in Vadodara.
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