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Junior Relationship Manager
4 weeks ago
Relationship Manager is pivotal to the smooth operation of the studio. Below is a detailed definition of the role and additional responsibilities that could be included.
Client Relationship Management
- Serve as the primary point of contact for clients, building and maintaining strong relationships.
- Address and resolve client concerns promptly to ensure satisfaction.
- Regularly update clients on project progress and any changes to the scope or timeline.
- Gather client feedback post-project completion for quality improvement and testimonials.
- Design Team Collaboration
- Coordinate with the design team to ensure project requirements are clearly understood and design concepts align with client expectations.
- Facilitate communication between the design team and other stakeholders to ensure a cohesive approach to project execution.
- Assist in the creative process by providing administrative support and ensuring the design team has the resources needed to meet project deadlines.
Execution Team Coordination
- Work closely with the execution team on-site to oversee the implementation of design plans.
- Ensure that the execution team adheres to the design specifications, quality standards, and safety regulations.
- Address any on-site issues that arise, providing solutions to keep the project on track.
- Project Status Updates
- Provide regular and accurate updates to clients regarding the status of their projects.
- Maintain detailed records of project progress, including milestones achieved and any deviations from the original plan.
- Use project management software to track progress and generate reports for both the internal team and clients.
Qualifications and Skills
- A minimum of 3 years of experience in a similar role, preferably within the interior design industry.
- Strong leadership and interpersonal skills to manage both client relationships and internal teams effectively.
- Excellent organizational and time-management abilities to handle multiple projects simultaneously.
- Proficiency in project management software and a good understanding of design principles.
- A proactive approach to problem-solving and decision-making.
- By defining this comprehensive role for a Studio Manager, the interior design studio will be well-equipped to deliver exceptional service to clients, support the creative vision of the design team, and ensure the successful execution of projects.
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