Collections Manager

2 weeks ago

Bengaluru, India Palo Alto Networks Full time
Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

Palo Alto Networks is looking for a Collections Manager who is excited to join a high growth Company. The successful candidate will be a thought leader who can help build and scale a best-in-class collection management program. The candidate will be responsible for managing a global Accounts Receivable portfolio from a collections perspective. In this role, the candidate will drive new model development, coordinate with third party credit bureaus to develop best in class credit models and work with the Collection Manager to update procedures to action credit insights. The ideal candidate should possess strong people and credit management skills, directly support continuous improvement initiatives, be highly analytical, resourceful, Customer-focused and team oriented, with outstanding communication skills and the ability to build strong relationships with key stakeholders. This is a management role directly managing a team of credit analysts; demonstrated success managing a team is a must.

Your Impact

  • Maintains oversight of all commercial Accounts Receivable Invoices, including direct management of past due or problem accounts.
  • Manages mid-sized team of Collection Analysts on a global basis
  • Partner cross-functionally with Accounts Receivable, Operations, Sales, Legal, FP&A, Tax and IT departments to resolve collection matters
  • Develops and maintains collection KPIs and measures performance of the Collections function
  • Presents business reviews with Leadership Team, providing portfolio status, metrics, insights and recommendations associated with customers
  • Works closely with FP&A on monthly cash collection targets
  • Prepare schedules to support external audit and internal team deliverables
  • Perform collection analytics and trends for month end and quarterly reporting
  • Assist with special projects and ad hoc requests as needed
  • Ensure compliance with SOX 404 key controls
  • Identify and collaborate on solutions for collection process deficiencies
  • Partner with cross-functional business partners and third parties to implement best practices, automation, and continuous process improvements
  • Continue to grow the use of GETPAID tool

Qualifications

Your Experience

  • Bachelor’s degree in Accounting or Finance or equivalent
  • Minimum 5+ years of B2B collections experience
  • Minimum 3+ years of management of a global collection team
  • Experience with SAP ERP (S4/HANA a plus)
  • Critical thinker with a risk-based approach mindset and strong problem-solving skills
  • Ability to build relationships across multiple functions and implement new processes
  • Strong organizational skills with the ability to manage competing priorities and execute with accuracy and efficiency
  • Intermediate to advanced Excel skills required
  • Attention to detail
  • High level of accuracy, resourceful
  • Organizational and time management skills
  • Proficiency in Google Suite a plus
  • Proficiency in GETPAID a strong plus
  • Experience with high technology clients in the Hardware, Software and/or SaaS space a plus

Additional Information

The Team

Our Credit & Collections team is a global team with personnel in the US and India. The team responds to external and internal requests daily. The ideal candidate has a keen eye for detail, high level of accuracy, resourceful, organizational and time management skills. We partner closely with Accounts Receivable, sales, order fulfillment, revenue, and other operational stakeholders to ensure timely customer payments. If you have a passion for customer service, want to enhance your collections experience, and seek to be part of a team that is solving challenging problems – this is it.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

  • Vaccine requirements and disclosure obligations vary by country.
  • Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
    • The job requires accessing a company worksite
    • The job requires in-person customer contact and the customer has implemented such requirements
    • You choose to access a Palo Alto Networks worksite
  • If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.
Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

  • Vaccine requirements and disclosure obligations vary by country.
  • Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
    • The job requires accessing a company worksite
    • The job requires in-person customer contact and the customer has implemented such requirements
    • You choose to access a Palo Alto Networks worksite
  • If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.
Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

  • Vaccine requirements and disclosure obligations vary by country.
  • Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
    • The job requires accessing a company worksite
    • The job requires in-person customer contact and the customer has implemented such requirements
    • You choose to access a Palo Alto Networks worksite
  • If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

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