Reservations Executive

1 month ago

Bengaluru, India JW Marriott, Bengaluru Full time

POSITION SUMMARY

Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.

Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2-years of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

  • Reservation Supervisor

    2 months ago

    Bengaluru, India Radisson Blu Bengaluru Atria Point - Reservations Full time

    Processes reservations by mail, telephone, fax, Sales Office or central reservation systems referral. - Knows the type of rooms available as well as their location and layout. - Knows the Hotel position, Category wise availability and the BAR (Best Available Rate). - Knows the credit policy of the hotel and how to code each reservation. - Should be familiar...

  • Reservation Supervisor

    5 days ago

    Bengaluru, Karnataka, India Radisson Blu Bengaluru Atria Point - Reservations Full time

    Processes reservations by mail, telephone, fax, Sales Office or central reservation systems referral. Knows the type of rooms available as well as their location and layout. Knows the Hotel position, Category wise availability and the BAR (Best Available Rate). Knows the credit policy of the hotel and how to code each reservation. Should be familiar with all...

  • Reservation Executive

    2 months ago

    Bengaluru, India SYSOTEL Technologies Pvt. Ltd. Full time

    **Responsibilities for reservations Executive** - Processes reservation requests from clients as per the hotel's requirements. - Know the type of rooms available, their location, and their layout. - Handles daily correspondence. - Take calls to assist client needs with reservations including modifications and cancellations. - To maximize revenue via...

  • Reservation Executive

    4 weeks ago

    Bengaluru, Karnataka, India Hilton Full time

    Reservation Executive With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Reservation Executive

    1 day ago

    Bengaluru, Karnataka, India Hilton Full time

    Reservation Executive With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Reservation Executive

    3 weeks ago

    Bengaluru, Karnataka, India Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Reservation Executive

    4 weeks ago

    Bengaluru, Karnataka, India Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Reservation Executive

    4 weeks ago

    Bengaluru, Karnataka, India DoubleTree Suites by Hilton Hotel Bangalore Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Reservation Executive

    4 weeks ago

    Bengaluru, Karnataka, India Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Reservation Executive

    1 day ago

    Bengaluru, Karnataka, India Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Reservations Executive

    5 days ago

    Bengaluru, India Hilton Full time

    Reservations Executive With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Reservation Executive

    3 weeks ago

    Bengaluru, India Hilton Full time

    **POSITION STATEMENT** Ensuring that every detail of a customers’ booking have been accurately recorded in the system and the selling of guest rooms while accommodating guest needs and maximizing revenue. Also, ensure dedication to the conversion of all room sales enquiries through excellent customer service and efficient use of the reservations systems....

  • Reservations Executive

    2 weeks ago

    Bengaluru, India Aratt Developers Full time

    Job description We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets. To be successful as a Reservation Agent you must be able to work with mínimal...

  • Reservations Executive

    5 days ago

    Bengaluru, Karnataka, India Ayatana Resorts Full time

    Job descriptionWe are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers' questions, making travel suggestions, and booking rooms and tickets.To be successful as a Reservation Agent you must be able to work with minimal...

  • Reservations Executive

    4 weeks ago

    Bengaluru, India Ayatana Resorts Full time

    Job descriptionWe are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.To be successful as a Reservation Agent you must be able to work with minimal...

  • Reservation Executive

    2 weeks ago

    Bengaluru, India The Lalit Ashok Bangalore Full time

    Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. - Helping plan travel itineraries by suggesting local tourist...

  • Reservation Executive

    2 weeks ago

    Bengaluru, India Niraamaya Wellness Retreats Pvt Ltd - Corporate office, MG Road, Bengaluru Full time

    Job Description: - Handling and managing reservations process through various communication platforms - Monitor room sales an improve sales technique - Handle inquiries and obtain correct information regarding details of reservation - Confirm and process reservation requests. - Ensure all information pertaining to reservations are properly taken and entered...

  • Reservations Executive

    4 weeks ago

    Bengaluru, India Niraamaya Wellness Retreats Pvt Ltd - Corporate office, MG Road, Bengaluru Full time

    Job Description: - Handling and managing reservations process through various communication platforms - Monitor room sales an improve sales technique - Handle inquiries and obtain correct information regarding details of reservation - Confirm and process reservation requests. - Ensure all information pertaining to reservations are properly taken and entered...

  • Reservation Executive

    4 weeks ago

    Bengaluru, India Niraamaya Wellness Retreats Pvt Ltd - Corporate office, MG Road, Bengaluru Full time

    Job Description: - Handling and managing reservations process through various communication platforms - Monitor room sales an improve sales technique - Handle inquiries and obtain correct information regarding details of reservation - Confirm and process reservation requests. - Ensure all information pertaining to reservations are properly taken and entered...

  • Reservation Executive

    5 days ago

    Bengaluru, Karnataka, India Hilton Full time

    POSITION STATEMENTEnsuring that every detail of a customers' booking have been accurately recorded in the system and the selling of guest rooms while accommodating guest needs and maximizing revenue. Also, ensure dedication to the conversion of all room sales enquiries through excellent customer service and efficient use of the reservations systems. In...