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Customer Service Sales Representative

1 month ago

India Clerk-Tech Full time

 Responsibilities: 

∙Respond promptly to customer inquiries via email and chat, providing accurate and helpful 

information. 

∙Assist customers with product or service-related questions, issues, and concerns, ensuring a 

positive experience. 

∙Handle sales inquiries and provide product recommendations or upsell opportunities as 

appropriate. 

∙Utilize Zoho Desk to manage and prioritize customer tickets, ensuring timely resolution of issues. 

∙Maintain a high level of professionalism and empathy in all customer interactions, striving to 

exceed customer expectations. 

∙Troubleshoot technical issues and escalate to the appropriate teams when necessary. 

∙Collaborate with other departments, such as sales and product development, to address 

customer needs and improve processes. 

∙Document customer interactions and feedback in the CRM system for future reference and 

analysis. 

∙Meet or exceed established performance metrics for response time, resolution time, customer 

satisfaction, and sales targets. 

 

Requirements: 

∙Proven experience in customer service, with a focus on email and chat support. 

∙Strong written and verbal communication skills, with the ability to convey complex information 

clearly and concisely. 

∙Experience in sales or upselling, with the ability to identify opportunities and close deals.

. Zoho CRM is must.

∙Proficiency with Zoho Desk, Zoho connect, Zoho one, Zoho application or similar customer service software is preferred. 

∙Proficient in MS Office (Word, Excel, PowerPoint, Outlook). 

∙Ability to multitask and prioritize tasks in a fast-paced environment. 

∙Empathetic and patient demeanor, with a genuine desire to help customers. 

∙Problem-solving skills and the ability to think creatively to resolve customer issues. 

∙Flexibility to work shifts as needed, including evenings and weekends. 

∙Bachelor's degree in Business Administration, Communication, or a related field is a plus.


 

Salary- 3.8-4.2lpa

Shift- US Shift

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