WALKIN - Hiring for Quality Analyst - BPO & International Voice Process Background - 8th, 9th & 10th April 2024

1 month ago

Chennai, India HCLTech Full time

Mega Walkin drive for QUALITY ANALYST (BPO \ International Voice Process Background) - 8th, 9th & 10th Apr 2024.


NOTE: *QUALITY ANALYST - BPO \ INTERNATIONAL VOICE PROCESS BACKGROUND REQUIRED*


Interview Venue : HCL Tech Gate 1, Tower 3 Ground floor Cafe 1,

Elcot Sez, Sholinganallur, Chennai – 600119.


Interview Timing: 10.30am to 4pm


Shift : US Shift

EXP : 2 - 7 Yrs

Work Location : Chennai, Navalur / Ambattur

Cab Facility - Yes


ROLES & RESPONSIBILITY:

  • Doing Transaction Monitoring and providing insights for business leading lagging areas.
  • Accountable for planning, monitoring, auditing, delivery of quality assurance information, communication and reporting regarding individuals or group allocated, in different sub-processes/process results.
  • Assist in developing, creating, and implementing quality processes and procedures, and making recommendations for process enhancements.
  • Conduct the quality assurance and reporting processes to ensure assessment of correct accuracy levels of employee and process performance.
  • Understand Sample Size calculation and distribution approach and execute
  • Participation in all the Calibration Sessions (internal / External)
  • Identify the training needs of the associates or improvement opportunities basis gaps identified.
  • Provide timely and detailed feedback and coaching on opportunity areas arising out of the audits done
  • To provide data to operations for quality related PIP (Process Improvement Plan) progression
  • Participate in Operations/business Team Huddles and relevant client interactions (as applicable). Lead Quality related topics in such huddles.
  • To conduct weekly performance update (WPU) covering the latest process updates.
  • Perform other duties as assigned - perform Transaction processing/handle calls (Production tasks) for allocated period or on need basis.


Candidate should bring 2 copies of updated resume.


Contact Person : HR - Sivashankari M



Thanks & Regards

Sivashankari M

Executive HR

hcltech.com

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