WALKIN - FOR FRESHERS - Customer Service Representative / International Voice & Semi Voice Process - 24th, 25th & 26th APRIL 2024

4 weeks ago

Chennai, India HCLTech Full time

Greetings


Mega Walk-In Drive for Customer Service Representative - HCLTech

Profile - International Voice, customer service.


HCL Tech Hiring for US Voice Process - 15th, 16th & 17th May 2024 Walk in directly.


Designation: Customer Care Representative for Fresher's


Any Grad/UG can apply (No Current Batch Regular Students / No Law Graduate)


Interview Location: - HCL Technologies: - HCL Tech Gate 1, Tower 3 Ground floor Cafe 1, Elcot Sez, Sholinganallur, Chennai – 600119.


Work Location: Chennai, Navalur / Ambattur

Shift: US Shift

Two Way Cabs Available

Performance Bonus: Yes


Walk-in Date - 24th, 25th & 26th April 2024

Timing- 10.30am - 4pm


Job Description - Contact Centre Customer Service Executive

Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers.


Work Experience & Qualification criteria:

  • Excellent communication skills - both verbal and written - with a professional telephone etiquette
  • Helpful, empathetic, and enthusiastic about customer service
  • Freshers in UK Inbound calling preferably in Banking domain


Job Description

  • Answer all inbound queries as per call flow procedure.
  • Adherence to process to ensure high quality and customer service.
  • Follow escalation procedures for issues uncontrollable at agent level First call resolution.
  • Break schedule adherence.
  • Involvement in motivational activities, implementing feedback given during monitoring sessions.
  • Updating various logs like escalation log, complaint tracker etc.
  • Ensuring data security - proprietary data of customers


Contact Person : HR- Dougles

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