WALKIN - FOR FRESHERS - Customer Service Representative / International Voice & Semi Voice Process -
3 weeks ago
Walk-In Drive for Customer Service Representative - HCLTechProfile - International Voice, customer service.
HCL Tech Hiring for US Voice Process -
29th, 30th & 31st May 2024 Walk in directly.
Designation: Customer Care Representative for Fresher's
Any Grad/UG can apply (2024 Batch Students not eligible)
Interview Location: - HCL Technologies: - HCL Tech Gate 1, Tower 4 Ground floor, Elcot Sez, Sholinganallur, Chennai – 600119.
Work Location: Chennai, Navalur / AmbatturShift: US ShiftTwo Way Cabs AvailablePerformance Bonus: Yes
Walk-in Date - 29th, 30th & 31st May 2024Timing- 10.30am - 4pm
Job Description - Contact Centre Customer Service ExecutiveCandidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers.
Work Experience & Qualification criteria:Excellent communication skills - both verbal and written - with a professional telephone etiquetteHelpful, empathetic, and enthusiastic about customer serviceFreshers in UK Inbound calling preferably in Banking domain
Job DescriptionAnswer all inbound queries as per call flow procedure.Adherence to process to ensure high quality and customer service.Follow escalation procedures for issues uncontrollable at agent level First call resolution.Break schedule adherence.Involvement in motivational activities, implementing feedback given during monitoring sessions.Updating various logs like escalation log, complaint tracker etc.Ensuring data security - proprietary data of customers
Contact Person : HR- Sivashankari M
Regards,Sivashankari MExecutive HR - TAG | HCLTech
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