WALKIN - FOR FRESHERS - Customer Service Representative / International Voice & Semi Voice Process -

1 week ago


Chennai, Tamil Nadu, India HCLTech Full time
Greetings

Job Title: Customer Care Representative for Fresher's at HCLTech

Hey there We are looking for Customer Service Representatives to join our team at HCLTech. Check out the details below:

- Profile: International Voice, Customer Service
- Walk-In Drive for US Voice Process on 16th & 17th May 2024
- Eligibility: Any Grad/UG (No Current Batch Regular Students / No Law Graduate)
- Interview Location: HCL Technologies, Gate 1, Tower 3 Ground Floor Cafe 1, Elcot Sez, Sholinganallur, Chennai
- Work Location: Chennai, Navalur / Ambattur
- Shift: US Shift
- Two Way Cabs Available
- Performance Bonus: Yes
- Job Description: Contact Centre Customer Service Executive
  • Excellent communication skills both verbally and in writing with a professional telephone etiquette
  • Experience in handling Inbound calls from UK customers
  • Freshers in UK Inbound calling, preferably in the Banking domain

- Responsibilities:
• Answer all inbound queries as per call flow procedure
• Adherence to process to ensure high quality and customer service
• Follow escalation procedures for issues uncontrollable at agent level
• First call resolution
• Break schedule adherence
• Involvement in motivational activities and implementing feedback
• Updating various logs like escalation log, complaint tracker etc.
• Ensure data security - proprietary customer data

Contact Person: HR- Sivashankari M

We are excited to have passionate individuals ready to provide exceptional customer service. Looking forward to meeting you soon

Regards, Sivashankari M, Executive HR - TAG | HCLTech
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