WALKIN - FOR FRESHERS - Customer Service Representative / International Voice & Semi Voice Process -

4 weeks ago

Chennai, India HCLTech Full time
Greetings

Mega Walk-In Drive for Customer Service Representative - HCLTechProfile - International Voice, customer service.

HCL Tech Hiring for US Voice Process - 15th , 16th & 17th May 2024 Walk in directly.

Designation: Customer Care Representative for Fresher's

Any Grad/UG can apply (No Current Batch Regular Students / No Law Graduate)

Interview Location: - HCL Technologies: - HCL Tech Gate 1, Tower 3 Ground floor Cafe 1, Elcot Sez, Sholinganallur, Chennai – 600119.

Work Location: Chennai, Navalur / AmbatturShift: US ShiftTwo Way Cabs AvailablePerformance Bonus: Yes

Walk-in Date - 24th, 25th & 26th April 2024Timing- 10.30am - 4pm

Job Description - Contact Centre Customer Service ExecutiveCandidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers.

Work Experience & Qualification criteria:Excellent communication skills - both verbal and written - with a professional telephone etiquetteHelpful, empathetic, and enthusiastic about customer serviceFreshers in UK Inbound calling preferably in Banking domain

Job DescriptionAnswer all inbound queries as per call flow procedure.Adherence to process to ensure high quality and customer service.Follow escalation procedures for issues uncontrollable at agent level First call resolution.Break schedule adherence.Involvement in motivational activities, implementing feedback given during monitoring sessions.Updating various logs like escalation log, complaint tracker etc.Ensuring data security - proprietary data of customers

Contact Person : HR- Dougles

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