Operations Associate

2 days ago

Jaipur, India Abmod Inc Full time

ABMOD Inc. is a distinguished overseas reseller specializing in top-tier motorcycle parts and accessories. Our extensive inventory boasts premium offerings including helmets, racing suits, exhaust systems, boots, jackets, and an array of other essential gear. With a meticulous selection process, we exclusively feature products from the most esteemed brands in the industry, guaranteeing our customers access to the pinnacle of quality. Our primary focus extends to the vibrant markets of the USA, Europe, and Asia, ensuring that motorcycle enthusiasts worldwide have access to our exceptional range of products.


Job Description: Operations Associate (eCommerce)As an Operations Specialist you will look after end to end eCommerce operations and operations support. The role will be responsible for monitoring back-end processes, such as customer service, logistics and inventory planning as well as supporting the operations.



Roles and Responsibilities:


  • Support the eCommerce operations team in day to day businesses in the areas of order management, shipment, payment, logistics and customer service as well as in operations
  • Resolve inquiries from customers by being the main point of contact Support optimization of processes and systems to continually improve customer experience and service level delivery.
  • Monitor and resolve any frictions in the order flow.
  • Create reporting on all relevant Key Performance Indicators and Service Level Agreements.
  • Maintain accurate records for all operational activities, including returns, shipments, and inventory.
  • Assist in the preparation, review, and filing of USA tax returns.
  • Support management within the responsibility area by playing an active role in eCommerce operations


Desired Candidate's Profile:


  • Bachelor’s degree in Commerce, Business Administration, Finance, or a CA Intermediate student.
  • Prior experience in operations, tax filing, or client management (1-2 years preferred).
  • Excellent communication skills, both written and verbal.
  • Strong technical aptitude and familiarity with software.
  • Strong problem-solving abilities and a patient, empathetic demeanor.
  • Ability to handle high-pressure situations and difficult customers professionally.
  • Effective time management and organizational skills.
  • Good understanding of eCommerce operations process.

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