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Head of Service

1 month ago

Coimbatore, India Propel Industries Private Limited Full time

About the Company - The Propel 470 MEV & 470 HEV are the India’s first smart electric dump truck specially designed for off-road mining application. This EV Truck ensures clean environment, high performance, safe and comfortable ride. The all New EV Truck has fewer mechanical components, which means reduction of maintenance cost compared to conventional trucks.


Responsibilities -


  • Delegating and directing service tasks
  • Monitoring the progress of current projects
  • Managing service team members to ensure the team's objectives and targets are achieved
  • Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers
  • Setting up and maintaining a service desk and evaluating its efficiency
  • Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service
  • Monitoring department issues and client complaints to create methods to lessen recurring issues
  • Customer service to the highest standards benchmarking automobile industry practices
  • Maintaining strong relationships with dealers and sales representatives
  • To Support for the training and development of new employees in line with the company procedures


Required Skills:


Deep Knowledge of Electric Vehicle (EV) Systems

  • Battery management systems (BMS), electric drivetrains, charging technologies, and thermal management.
  • Understanding of high-voltage systems, inverters, and controllers.

Diagnostics and Troubleshooting

  • Proficiency in using diagnostic tools and software for electric vehicles.
  • Expertise in resolving complex electrical and mechanical issues.

Telematics and IoT Integration

  • Familiarity with telematics systems, predictive maintenance technologies, and connected vehicle ecosystems.

Regulations and Standards

  • Awareness of safety standards (e.g., ISO 26262, IEC 61851) and compliance requirements for EVs.

Knowledge of Software Updates

  • Experience in over-the-air (OTA) software updates and firmware management for HCVs.