Major Incident Manager
2 weeks ago
Maintain Incident Management Process which requires adding an Incident Focal role 24x5 (Mountain Standard Time - MST) with weekend on-call.
- Drive all major incidents to resolution and provide all the proper communication during and after the issue is resolved.
- Perform the following Incident Manager responsibilities throughout a Major incident:
- Be the SPOC (Single Point of Contact) for *all* major issues (severity 1) no matter the region.
- Drive process adherence.
- Initiate bridge and send the information.
- Determine Technical Resources as needed and inform all required Business Teams
- Communication to all levels of management (written and oral)
- Executive Phone calls Severe Business Impacting Major Incidents
- Technical and Vendor resource engagement
- Vendor accountability and engagement
- Internal & Vendor Escalation Management
- Follow-up and ownership on RCA process
- Identify process improvements.
- Continuation of Business Reporting (Metrics -Monthly Governance Reports, Weekly Activity Reports)
- Continual process improvement - continue to optimize process to changing business requirements like the MIM process attached below.
- Handle Weekly, Monthly Review Meetings with Teams
- Present Weekly and Monthly Metrics on Major Incidents and Problem Tickets
- Technical knowledge transfer
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Major Incident Manager
5 days ago
Chennai, India HTC Global Services Full time7+ Years in MIM, Maintain Incident Management Process which requires adding an Incident Focal role 24x5 (Mountain Standard Time - MST) with weekend on-call.o Drive all major incidents to resolution and provides all the proper communication during and after the issue is resolved.o Perform the following Incident Manager responsibilities throughout a Major...
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Major Incident Manager
6 days ago
Chennai, India HTC Global Services Full time7+ Years in MIM, Maintain Incident Management Process which requires adding an Incident Focal role 24x5 (Mountain Standard Time - MST) with weekend on-call.o Drive all major incidents to resolution and provides all the proper communication during and after the issue is resolved.o Perform the following Incident Manager responsibilities throughout a Major...
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Incident Manager
4 weeks ago
Chennai, India ASSA ABLOY Full timeAre you looking for new opportunities or for a new challenge in your career? Maybe this job is for you! We are currently looking for a Major Incident Manager. Role description The Major Incident Manager is responsible for the end-to-end management of all IT major incidents. We are looking for a dynamic Major Incident Manager to join our IT...
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Incident Manager
4 weeks ago
chennai, India ASSA ABLOY Full timeAre you looking for new opportunities or for a new challenge in your career? Maybe this job is for you! We are currently looking for a Major Incident Manager. Role description The Major Incident Manager is responsible for the end-to-end management of all IT major incidents. We are looking for a dynamic Major Incident Manager to join our IT...
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Incident Problem Manager
2 weeks ago
Chennai, India LTIMindtree Full timeExperience Range - 8 years to 12 yearsLocation: Chennai or BangaloreNotice Period: Immediate Joiners or Less than 30 daysIncident/ Problem/ Change management JD:Mandatory Skills :experience in Incident management, Change & problem management.• Should have strong understanding of ITIL V4 processes.• Very strong communication skills and should be able to...
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Incident Problem Manager
3 weeks ago
Chennai, India LTIMindtree Full timeExperience Range - 8 years to 12 yearsLocation: Chennai or BangaloreNotice Period: Immediate Joiners or Less than 30 daysIncident/ Problem/ Change management JD:Mandatory Skills :experience in Incident management, Change & problem management.• Should have strong understanding of ITIL V4 processes.• Very strong communication skills and should be able to...
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Incident Problem Manager
3 weeks ago
chennai, India LTIMindtree Full timeExperience Range - 8 years to 12 years Location: Chennai or Bangalore Notice Period: Immediate Joiners or Less than 30 days Incident/ Problem/ Change management JD: Mandatory Skills : experience in Incident management, Change & problem management. • Should have strong understanding of ITIL V4 processes. • Very strong communication skills and should be...
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Incident Problem Manager
3 weeks ago
Chennai, India LTIMindtree Full timeExperience Range - 8 years to 12 yearsLocation: Chennai or BangaloreNotice Period: Immediate Joiners or Less than 30 daysIncident/ Problem/ Change management JD:Mandatory Skills :experience in Incident management, Change & problem management.• Should have strong understanding of ITIL V4 processes.• Very strong communication skills and should be able to...
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Incident Manager
4 weeks ago
Chennai, India ALP Consulting Full timeResponsibilities and Challenges : - Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible;. - Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus;. - Leveraging technology to issue all communications and...
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Incident Manager
3 weeks ago
Bangalore/Chennai, Tamil Nadu, India ALP Consulting Full timeResponsibilities and Challenges : - Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible;. - Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus;. - Leveraging technology to issue all communications and...
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Incident Manager
4 weeks ago
Bangalore,Chennai, India ALP Consulting Full timeResponsibilities and Challenges : - Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible;. - Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus;. - Leveraging technology to issue all communications and...
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Incident Manager
3 weeks ago
Chennai, India Virtusa Full timeIncident Manager - CREQ185441 DescriptionExperience: 4+ yearsJob Summary: We are hiring an Incident Management and Application Monitoring Specialist to ensure the stability and reliability of our systems. This role involves overseeing the entire incident management process, from identification to resolution, and implementing robust application...
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Incident Manager
4 weeks ago
Chennai, India Virtusa Full timeIncident Manager - CREQ185441 Description Experience: 4+ years Job Summary: We are hiring an Incident Management and Application Monitoring Specialist to ensure the stability and reliability of our systems. This role involves overseeing the entire incident management process, from identification to resolution, and implementing robust application...
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Incident Manager
4 weeks ago
chennai, India Virtusa Full timeIncident Manager - CREQ185441 Description Experience: 4+ yearsJob Summary: We are hiring an Incident Management and Application Monitoring Specialist to ensure the stability and reliability of our systems. This role involves overseeing the entire incident management process, from identification to resolution, and implementing robust application...
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Incident Manager
3 days ago
chennai, India Virtusa Full timeIncident Manager - CREQ185420 Description Experience: 4+ years.Job Summary: We are hiring an Incident Management and Application Monitoring Specialist to ensure the stability and reliability of our systems. This role involves overseeing the entire incident management process, from identification to resolution, and implementing robust application...
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Incident Manager
23 hours ago
Chennai, India Virtusa Full timeIncident Manager - CREQ185420 DescriptionExperience: 4+ years.Job Summary: We are hiring an Incident Management and Application Monitoring Specialist to ensure the stability and reliability of our systems. This role involves overseeing the entire incident management process, from identification to resolution, and implementing robust application...
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Incident Management
2 weeks ago
chennai, India Alp Consulting Limited Full timeIncident Management user role descriptions The following table describes the responsibilities of the HPE Service Manager Incident Management user role descriptions. Role Responsibilities Operator Register incident based on an event and assign to the correct support group. Incident Analyst Review and accept or...
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Opening for Incident Management Engineer
3 days ago
Chennai, India @ Six Sigma Full timeJob DetailsRequirement Type Permanent Job Title Opening for Incident Management Engineer Job Level Executive - Non-Managerial Job Description Incident Management Engineer No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills Incident Management Engineer Expected Date Of Joining 2023-10-12 Joining Time 10 Days Salary 50000 Work...
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Opening for Incident Management Engineer
4 weeks ago
Chennai, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Opening for Incident Management Engineer Job Level Executive - Non-Managerial Job Description Incident Management Engineer No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills Incident Management Engineer Expected Date Of Joining 2023-10-12 Joining Time 10 Days Salary 50000...
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Opening for Incident Management Engineer
1 week ago
chennai, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Opening for Incident Management Engineer Job Level Executive - Non-Managerial Job Description Incident Management Engineer No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills Incident Management Engineer Expected Date Of Joining 2023-10-12 Joining Time 10 Days Salary...