Major Incident Manager

2 weeks ago


Chennai, India HTC Global Services Full time

Maintain Incident Management Process which requires adding an Incident Focal role 24x5 (Mountain Standard Time - MST) with weekend on-call.

  • Drive all major incidents to resolution and provide all the proper communication during and after the issue is resolved.
  • Perform the following Incident Manager responsibilities throughout a Major incident:
  • Be the SPOC (Single Point of Contact) for *all* major issues (severity 1) no matter the region.
  • Drive process adherence.
  • Initiate bridge and send the information.
  • Determine Technical Resources as needed and inform all required Business Teams
  • Communication to all levels of management (written and oral)
  • Executive Phone calls Severe Business Impacting Major Incidents
  • Technical and Vendor resource engagement
  • Vendor accountability and engagement
  • Internal & Vendor Escalation Management
  • Follow-up and ownership on RCA process
  • Identify process improvements.
  • Continuation of Business Reporting (Metrics -Monthly Governance Reports, Weekly Activity Reports)
  • Continual process improvement - continue to optimize process to changing business requirements like the MIM process attached below.
  • Handle Weekly, Monthly Review Meetings with Teams
  • Present Weekly and Monthly Metrics on Major Incidents and Problem Tickets
  • Technical knowledge transfer


  • Chennai, India HTC Global Services Full time

    7+ Years in MIM, Maintain Incident Management Process which requires adding an Incident Focal role 24x5 (Mountain Standard Time - MST) with weekend on-call.o Drive all major incidents to resolution and provides all the proper communication during and after the issue is resolved.o Perform the following Incident Manager responsibilities throughout a Major...


  • Chennai, India HTC Global Services Full time

    7+ Years in MIM, Maintain Incident Management Process which requires adding an Incident Focal role 24x5 (Mountain Standard Time - MST) with weekend on-call.o Drive all major incidents to resolution and provides all the proper communication during and after the issue is resolved.o Perform the following Incident Manager responsibilities throughout a Major...

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  • Incident Manager

    4 weeks ago


    chennai, India ASSA ABLOY Full time

    Are you looking for new opportunities or for a new challenge in your career? Maybe this job is for you! We are currently looking for a Major Incident Manager. Role description  The Major Incident Manager is responsible for the end-to-end management of all IT major incidents. We are looking for a dynamic Major Incident Manager to join our IT...


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