Major Incident Manager
1 month ago
7+ Years in MIM, Maintain Incident Management Process which requires adding an Incident Focal role 24x5 (Mountain Standard Time - MST) with weekend on-call.
o Drive all major incidents to resolution and provides all the proper communication during and after the issue is resolved.
o Perform the following Incident Manager responsibilities throughout a Major incident:
· Be the SPOC (Single Point of Contact) for *all* major
· issues (severity 1) no matter the region.
· Drive process adherence
· Initiate bridge and send the information
· Determine Technical Resources as needed and inform
· all required Business Teams
· Communication to all levels of management (written
· and oral)
· Executive Phone calls Severe Business Impacting Major
· Incidents
· Technical and Vendor resource engagement
· Vendor accountability and engagement
· Internal & Vendor Escalation Management
· Follow-up and ownership on RCA process
o Identify process improvements.
o Continuation of Business Reporting (Metrics -Monthly Governance Reports, Weekly Activity Reports)
o Continual process improvement - continue to optimize process to changing business requirements like the MIM process.
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Major Incident Manager
1 month ago
Chennai, India HTC Global Services Full time7+ Years in MIM, Maintain Incident Management Process which requires adding an Incident Focal role 24x5 (Mountain Standard Time - MST) with weekend on-call.o Drive all major incidents to resolution and provides all the proper communication during and after the issue is resolved.o Perform the following Incident Manager responsibilities throughout a Major...
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Major Incident Manager
7 days ago
Chennai, India HTC Global Services Full time7+ Years in MIM, Maintain Incident Management Process which requires adding an Incident Focal role 24x5 (Mountain Standard Time - MST) with weekend on-call. o Drive all major incidents to resolution and provides all the proper communication during and after the issue is resolved. o Perform the following Incident Manager responsibilities throughout a Major...
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Major Incident Manager
1 week ago
Chennai, India HTC Global Services Full time7+ Years in MIM, Maintain Incident Management Process which requires adding an Incident Focal role 24x5 (Mountain Standard Time - MST) with weekend on-call.o Drive all major incidents to resolution and provides all the proper communication during and after the issue is resolved.o Perform the following Incident Manager responsibilities throughout a Major...
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Incident Manager
2 weeks ago
Chennai, India HTC Global Services Full time7+ Years in MIM, Maintain Incident Management Process which requires adding an Incident Focal role 24x5 (Mountain Standard Time - MST) with weekend on-call. o Drive all major incidents to resolution and provides all the proper communication during and after the issue is resolved. o Perform the following Incident Manager responsibilities throughout a Major...
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Incident Manager
2 months ago
Chennai, India ASSA ABLOY Full timeAre you looking for new opportunities or for a new challenge in your career? Maybe this job is for you! We are currently looking for a Major Incident Manager. Role description The Major Incident Manager is responsible for the end-to-end management of all IT major incidents. We are looking for a dynamic Major Incident Manager to join our IT...
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Incident Manager
2 months ago
chennai, India ASSA ABLOY Full timeAre you looking for new opportunities or for a new challenge in your career? Maybe this job is for you! We are currently looking for a Major Incident Manager. Role description The Major Incident Manager is responsible for the end-to-end management of all IT major incidents. We are looking for a dynamic Major Incident Manager to join our IT...
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Incident Problem Manager
1 month ago
Chennai, India LTIMindtree Full timeExperience Range - 8 years to 12 yearsLocation: Chennai or BangaloreNotice Period: Immediate Joiners or Less than 30 daysIncident/ Problem/ Change management JD:Mandatory Skills :experience in Incident management, Change & problem management.• Should have strong understanding of ITIL V4 processes.• Very strong communication skills and should be able to...
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Incident Problem Manager
2 months ago
chennai, India LTIMindtree Full timeExperience Range - 8 years to 12 years Location: Chennai or Bangalore Notice Period: Immediate Joiners or Less than 30 days Incident/ Problem/ Change management JD: Mandatory Skills : experience in Incident management, Change & problem management. • Should have strong understanding of ITIL V4 processes. • Very strong communication skills and should be...
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Incident Problem Manager
2 months ago
Chennai, India LTIMindtree Full timeExperience Range - 8 years to 12 yearsLocation: Chennai or BangaloreNotice Period: Immediate Joiners or Less than 30 daysIncident/ Problem/ Change management JD:Mandatory Skills :experience in Incident management, Change & problem management.• Should have strong understanding of ITIL V4 processes.• Very strong communication skills and should be able to...
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Incident Problem Manager
2 months ago
Chennai, India LTIMindtree Full timeExperience Range - 8 years to 12 yearsLocation: Chennai or BangaloreNotice Period: Immediate Joiners or Less than 30 daysIncident/ Problem/ Change management JD:Mandatory Skills :experience in Incident management, Change & problem management.• Should have strong understanding of ITIL V4 processes.• Very strong communication skills and should be able to...
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Incident Manager | Offshore
9 hours ago
Chennai, India Photon Full timeIncident Manager - Job DescriptionPerform L1.5 troubleshooting & resolution for Infrastructure and application related issues as per knowledge articles.Monitoring alerts or incidents and acknowledgement per defined SLA.Perform health check activities and monitor performances of infrastructure components & applications.Engage third parties (as required) to...
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Incident Manager
2 months ago
Chennai, India ALP Consulting Full timeResponsibilities and Challenges : - Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible;. - Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus;. - Leveraging technology to issue all communications and...
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Incident Manager
7 days ago
Chennai, India ALP Consulting Full timeResponsibilities and Challenges : - Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible;. - Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus;. - Leveraging technology to issue all communications and...
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Incident Manager
2 months ago
Bangalore,Chennai, India ALP Consulting Full timeResponsibilities and Challenges : - Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible;. - Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus;. - Leveraging technology to issue all communications and...
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Incident Manager
1 week ago
Bangalore/Chennai, Tamil Nadu, India ALP Consulting Full timeResponsibilities and Challenges : - Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible;. - Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus;. - Leveraging technology to issue all communications and...
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Incident Manager
2 months ago
Bangalore/Chennai, Tamil Nadu, India ALP Consulting Full timeResponsibilities and Challenges : - Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible;. - Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus;. - Leveraging technology to issue all communications and...
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Incident Manager
7 days ago
Bangalore/Chennai, India ALP Consulting Full timeResponsibilities and Challenges : - Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible;. - Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus;. - Leveraging technology to issue all communications and...
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Support Analyst
3 weeks ago
Chennai/Bangalore, India Conviction HR Full timeUrgent Requirement for Multinational Company in Chennai / Bangalore . Role : Support Analyst (Incident Management - Command Centre)Required Technical Skill Set : ITIL Processes, Major Incident Management processLocation of Requirement : Bangalore / ChennaiShift : 24/7 shift flexibility including weekend working and night shiftDescription : - At least 6-8...
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Incident Managment
3 days ago
Chennai, India Comcast Full timeComcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...
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Problem Manager
3 weeks ago
Chennai, India LTIMindtree Full timeExperience Range - 8 years to 12 years Location: Chennai or Bangalore Notice Period: Immediate Joiners or Less than 30 days Incident/ Problem/ Change management JD: Mandatory Skills : experience in Incident management, Change & problem management. • Should have strong understanding of ITIL V4 processes. • Very strong communication skills and should be...