Incident Manager

2 weeks ago


chennai, India Virtusa Full time
Incident Manager - CREQ185420 Description


Experience: 4+ years.
Job Summary: We are hiring an Incident Management and Application Monitoring Specialist to ensure the stability and reliability of our systems. This role involves overseeing the entire incident management process, from identification to resolution, and implementing robust application monitoring.
Responsibilities:
Lead the incident management team for prompt issue resolution.
Initiate incident bridge and co-ordinate with multiple stake holders. Send out biz communication during the incident management process.
Follow the application team to implement preventive measures to minimize recurring incidents.
Document incidents tickets with resolutions, and preventive measures.
Knowledge on Payments and cards domain (POS, Clearance and Settlement , Authentication/Authorization, Funding Files etc.)
Good knowledge on SQL. Able to write Query and check DB Logs.
Good knowledge on Incident management and ITIL process.
Qualifications and Skills:
Strong analytical and problem-solving skills.
Proficiency in incident management tools and methodologies.
Ability to work under pressure in a fast-paced environment.
Certifications in incident management or relevant areas are advantageous.

Primary Location Chennai, Tamil Nadu, India Job Type Experienced Primary Skills Incident Management Years of Experience 6 Travel No
  • Incident Manager

    2 months ago


    Chennai, India ASSA ABLOY Full time

    Are you looking for new opportunities or for a new challenge in your career? Maybe this job is for you! We are currently looking for a Major Incident Manager. Role description  The Major Incident Manager is responsible for the end-to-end management of all IT major incidents. We are looking for a dynamic Major Incident Manager to join our IT...

  • Incident Manager

    2 months ago


    chennai, India ASSA ABLOY Full time

    Are you looking for new opportunities or for a new challenge in your career? Maybe this job is for you! We are currently looking for a Major Incident Manager. Role description  The Major Incident Manager is responsible for the end-to-end management of all IT major incidents. We are looking for a dynamic Major Incident Manager to join our IT...

  • Incident Manager

    3 days ago


    Chennai, India HTC Global Services Full time

    7+ Years in MIM, Maintain Incident Management Process which requires adding an Incident Focal role 24x5 (Mountain Standard Time - MST) with weekend on-call. o Drive all major incidents to resolution and provides all the proper communication during and after the issue is resolved. o Perform the following Incident Manager responsibilities throughout a Major...


  • Chennai, India LTIMindtree Full time

    Experience Range - 8 years to 12 yearsLocation: Chennai or BangaloreNotice Period: Immediate Joiners or Less than 30 daysIncident/ Problem/ Change management JD:Mandatory Skills :experience in Incident management, Change & problem management.• Should have strong understanding of ITIL V4 processes.• Very strong communication skills and should be able to...


  • chennai, India LTIMindtree Full time

    Experience Range - 8 years to 12 years Location: Chennai or Bangalore Notice Period: Immediate Joiners or Less than 30 days Incident/ Problem/ Change management JD: Mandatory Skills : experience in Incident management, Change & problem management. • Should have strong understanding of ITIL V4 processes. • Very strong communication skills and should be...


  • Chennai, India LTIMindtree Full time

    Experience Range - 8 years to 12 yearsLocation: Chennai or BangaloreNotice Period: Immediate Joiners or Less than 30 daysIncident/ Problem/ Change management JD:Mandatory Skills :experience in Incident management, Change & problem management.• Should have strong understanding of ITIL V4 processes.• Very strong communication skills and should be able to...


  • Chennai, India LTIMindtree Full time

    Experience Range - 8 years to 12 yearsLocation: Chennai or BangaloreNotice Period: Immediate Joiners or Less than 30 daysIncident/ Problem/ Change management JD:Mandatory Skills :experience in Incident management, Change & problem management.• Should have strong understanding of ITIL V4 processes.• Very strong communication skills and should be able to...


  • Chennai, India HTC Global Services Full time

    7+ Years in MIM, Maintain Incident Management Process which requires adding an Incident Focal role 24x5 (Mountain Standard Time - MST) with weekend on-call.o Drive all major incidents to resolution and provides all the proper communication during and after the issue is resolved.o Perform the following Incident Manager responsibilities throughout a Major...


  • Chennai, India HTC Global Services Full time

    7+ Years in MIM, Maintain Incident Management Process which requires adding an Incident Focal role 24x5 (Mountain Standard Time - MST) with weekend on-call.o Drive all major incidents to resolution and provides all the proper communication during and after the issue is resolved.o Perform the following Incident Manager responsibilities throughout a Major...

  • Incident Manager

    1 month ago


    Chennai, India ALP Consulting Full time

    Responsibilities and Challenges : - Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible;. - Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus;. - Leveraging technology to issue all communications and...


  • Chennai, India @ Six Sigma Full time

    Job Details Requirement Type Permanent Job Title Opening for Incident Management Engineer Job Level Executive - Non-Managerial Job Description Incident Management Engineer No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills Incident Management Engineer Expected Date Of Joining 2023-10-12 Joining Time 10 Days Salary 50000...


  • chennai, India @ Six Sigma Full time

    Job Details Requirement Type Permanent Job Title Opening for Incident Management Engineer Job Level Executive - Non-Managerial Job Description Incident Management Engineer No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills Incident Management Engineer Expected Date Of Joining 2023-10-12 Joining Time 10 Days Salary...

  • Incident Manager

    1 month ago


    Bangalore,Chennai, India ALP Consulting Full time

    Responsibilities and Challenges : - Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible;. - Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus;. - Leveraging technology to issue all communications and...

  • Support Analyst

    5 days ago


    Chennai/Bangalore, India Conviction HR Full time

    Urgent Requirement for Multinational Company in Chennai / Bangalore . Role : Support Analyst (Incident Management - Command Centre)Required Technical Skill Set : ITIL Processes, Major Incident Management processLocation of Requirement : Bangalore / ChennaiShift : 24/7 shift flexibility including weekend working and night shiftDescription : - At least 6-8...


  • Chennai, India Orion Innovation Full time

    Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries...


  • chennai, India Orion Innovation Full time

    Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries...


  • Chennai, India Orion Innovation Full time

    Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries...


  • Chennai, India RAPINNO TECH SOLUTIONS PRIVATE LIMITED Full time

    Skills/Role ServiceNow ITSM DeveloperLocation - Chennai/Bangalore only. Need to work from office on all 5 days from 3 PM to 12.00 AMJob Description Skills :- Understanding of ServiceNow modules- Ability to work with the Customer to understand requirements- Ability to document designs and configurations- Ability to estimate work effort for design and...

  • Cyber Security

    1 month ago


    Chennai, India Saaki Argus & Averil Consulting Full time

    **Experience :10+Years** **Role: Cyber Security - Incident Response** - Manage and direct the Detection and Response group, including performance evaluation and training. - Create and uphold protocols and processes for identifying and handling security incidents. - Collaborate with other teams, such as the Security Operations Centre (SOC), to guarantee that...

  • Cyber Security

    1 month ago


    Chennai, India Saaki, Argus & Averil Consulting Full time

    Job Description:Experience :10+YearsRole: Cyber Security - Incident Response• Manage and direct the Detection and Response group, including performance evaluation and training.• Create and uphold protocols and processes for identifying and handling security incidents.• Collaborate with other teams, such as the Security Operations Centre (SOC), to...