IT Support Engineer

3 weeks ago

Chennai, India Inaho Digital Solutions Full time

We are seeking experienced IT Support Engineers to Provide front-line & technical support for end-users across Windows, Linux, and Mac OS environments. Also provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. The IT Support Engineer should be capable of handling both Level 1 (basic) and Level 2 (advanced) support tasks as needed.

 

Responsibilities:

·       Serve as the first point of contact for users experiencing technical issues with IT infrastructure.

·       Log and classify incidents and service requests, prioritizing them based on urgency and impact.

·       Advanced troubleshooting of OS-related errors, application compatibility, and performance issues.

·       Handling complex Active Directory tasks, including group policy updates and advanced user account management.

·       Manually installing and deploying Windows updates, patches, and hotfixes when required.

·       Managing advanced software deployment, including troubleshooting failed installations and package updates.

·       Performing network diagnostics, including checking network shares, server connectivity, and resolving DNS issues.

·       Disk and storage management tasks, including partitioning, cleanup, and optimizing storage performance.

·       Monitoring server health and responding to alerts by analyzing logs and diagnosing high CPU or memory usage.

·       Assisting with group policy management, troubleshooting, and enforcement.

·       Providing advanced troubleshooting and support for Linux and Mac OS environments

·       Handle Server related tasks like patch management, System Administration, Active directory etc.  

 

Technical Skills:

·       Operating System: Windows, Linux, etc

·       Operations Tools: Service Now, Fresh Service, Jira etc.

·       Server: Good knowledge and hands on with Windows Server 2016/19/22 , Ubuntu Server, RHEL, CentOS etc.

·       Monitoring Tools: Nagios, Grafana, Solarwinds, PRTG etc.

·       Deployment tools: AWS, Azure, SCCM, MDM, Terraform etc.

·       Softwares: MS Office, Outlook, Active Directory, O365

·       Cloud Platform: AWS/AZURE/Google cloud

·       Network: VLAN/DHCP, DNS, VPN IP connectivity etc.

·       Security Fundamentals: MFA, GPM, Antivirus, IAM etc.

 

Preferred Qualifications: 

·       Experience as System Administrator or should have handled Level 2 Infra support

·       IT certifications like MCSA, MCSE, AWS, CCNA etc. are added advantage but not Mandatory.

·       Knowledge & experience of O365, Azure, AWS , TCP/IP, DHCP, DNS etc.

·       Knowledge of ITSM tools like ServiceNow, BMC, Fresh service etc.

·       Knowledge of Monitoring tools for System performance. 

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