Senior Help Desk Support Salesforce Administrator
1 week ago
Job description
** REMOTE CANDIDATES ARE WELCOME TO APPLY **
Xceede seeks Certified Salesforce® Administrators with solid experience working
on a Salesforce Support desk and the salesforce.com platform. In this high-performing environment, you will work closely with CRM users and a top-notch IT organization to design, build, and deploy enhancements and bug fixes.
Responsibilities
Monitoring a Salesforce Support Desk, providing answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
- Providing support and training to Salesforce users in all groups to resolve issues with Salesforce and related applications.
- Working with Salesforce.com support to troubleshoot issues and maintain smooth operation and performance of the platform.
- Administration of our clients’ Salesforce environments; responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, process builders, validation rules, approvals, dashboards, reports, etc.
- Interfacing with our clients’ end users to understand feature requirements and/ or address support issues and working collaboratively with our Consulting and Development teams on more complex requests & issues.
- Maintaining & enhancing visual layouts, process builder, and business logic to enhance business processes and user experience.
- Deploying Salesforce meta-data between non-production and production environments using appropriate tools
- Creating documentation, maintaining standardization, and looking for ways to improve processes & procedures continuously.
- Developing, launching, and managing in-depth dashboards and reports for all team functions at both management and individual levels.
- Remaining current on Salesforce.com best practices and technologies and advising on these practices for Salesforce-based solutions.
- Mentors and trains junior and peer team members to address skill gaps.
Qualifications
- 3+ Years of working on a Salesforce Support Service Desk.
- Experience providing top-notch support to Salesforce users via phone, Slack, Microsoft Teams, email, conference calls, and in-person
- Commitment to meeting schedules and deadlines
- Excited by researching and solving issues for the users who create the support desk requests.
- Experience implementing and configuring Salesforce.com, preferably for clients at an Enterprise level (50+ users).
- A Certified Salesforce.com Administrator (ADM-201) is required, and Advanced Administrator certification is preferred.
- CPQ, Sales Cloud, and Service Cloud knowledge (certification also preferred).
- Must be able to implement/understand 3rd party integrations with Salesforce
- Capability to manage the migration of changesets from development and testing sandboxes into the Salesforce production instance.
- Self-starter with a strong ability to use initiative and work autonomously or as part of a team on multiple efforts.
- Experience documenting and analyzing processes, procedures, and/or policies.
- Excellent verbal and written communication skills; ability to communicate effectively with different organizational levels and collaborate with cross-functional business partners and technical teams.
- Demonstrated ability to learn and embrace new technologies, applications, and solutions.
- Excellent organizational skills and high attention to detail
- Solid background/expertise with Microsoft Office
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India Xceede Solutions Full timeJob description ** REMOTE CANDIDATES ARE WELCOME TO APPLY ** Xceede seeks Certified Salesforce® Administrators with solid experience working on a Salesforce Support desk and the salesforce.com platform. In this high-performing environment, you will work closely with CRM users and a top-notch IT organization to design, build, and deploy enhancements...
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india Xceede Solutions Full timeJob description ** REMOTE CANDIDATES ARE WELCOME TO APPLY ** Xceede seeks Certified Salesforce® Administrators with solid experience working on a Salesforce Support desk and the salesforce.com platform. In this high-performing environment, you will work closely with CRM users and a top-notch IT organization to design, build, and deploy enhancements and...
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india Xceede Solutions Full timeJob description** REMOTE CANDIDATES ARE WELCOME TO APPLY ** Xceede seeks Certified Salesforce® Administrators with solid experience workingon a Salesforce Support desk and the salesforce.com platform. In this high-performing environment, you will work closely with CRM users and a top-notch IT organization to design, build, and deploy enhancements and bug...
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