IRD Order Taker
2 days ago
About the CompanyThe Room Service Order Taker is the primary point of contact for guests requesting in-room dining services. This role ensures a seamless, courteous, and efficient ordering experience by accurately taking food and beverage orders, managing special requests, and coordinating with kitchen and delivery staff to deliver a high-quality guest experience. The ideal candidate possesses excellent communication skills, a strong attention to detail, and a passion for hospitality.About the RoleThe Room Service Order Taker is responsible for providing exceptional service to guests through in-room dining requests.ResponsibilitiesTake Orders Accurately: Answer incoming room service calls (and/or handle digital/online orders) promptly and professionally, clearly documenting guest requests including menu items, dietary restrictions, allergies, and special instructions.Provide Menu Guidance: Offer recommendations, explain menu items, and suggest pairings to enhance the guest dining experience.Manage Special Requests: Accommodate dietary needs (e.g., vegetarian, gluten-free, halal), allergies, and customizations with precision and care.Process Payments: Collect payment information (credit card, room charge, etc.) securely and confirm billing details with guests.Coordinate with Kitchen & Delivery Teams: Relay orders accurately and in a timely manner to the kitchen and room service attendants; confirm order readiness and delivery timing.Maintain Order Tracking System: Log all orders in the property management system (PMS) or room service software, ensuring real-time updates and accuracy.Handle Guest Inquiries & Complaints: Resolve minor issues promptly and escalate concerns to supervisors when necessary, ensuring guest satisfaction.Maintain Cleanliness & Organization: Keep the order-taking station clean, stocked with menus, pens, and supplies; ensure confidentiality of guest information.Follow Safety & Compliance Protocols: Adhere to food safety standards, sanitation guidelines, and hotel policies regarding guest privacy and security.Support Team Operations: Assist with inventory checks, restocking supplies, and other duties as assigned by management. QualificationsHigh school diploma or equivalent; hospitality or food service training preferred.2+ year of experience in customer service, food & beverage, or hotel operations (room service experience preferred).Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.Strong listening and multitasking abilities with a keen eye for detail.Proficient in using hotel PMS, point-of-sale (POS) systems, and phone systems.Calm, patient, and professional demeanor under pressure.Ability to work flexible hours, including weekends, holidays, evenings, and early mornings.Knowledge of basic food terminology, dietary restrictions, and wine/beer pairings is advantageous. Required SkillsExcellent communication skillsAttention to detailAbility to multitask Preferred SkillsProficiency in additional languagesKnowledge of food terminology and dietary restrictions Pay range and compensation packageCompetitive hourly wage + tips (if applicable)Employee discounts on hotel services and F&BHealth insurance Career advancement opportunities within the hotelEqual Opportunity StatementWe are committed to diversity and inclusivity in our hiring practices.
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IRD Order Taker
24 hours ago
Chennai, India Hyatt Regency Chennai Full timeAbout the Company The Room Service Order Taker is the primary point of contact for guests requesting in-room dining services. This role ensures a seamless, courteous, and efficient ordering experience by accurately taking food and beverage orders, managing special requests, and coordinating with kitchen and delivery staff to deliver a high-quality guest...
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IRD Order Taker
24 hours ago
Chennai, India Hyatt Regency Chennai Full timeAbout the CompanyThe Room Service Order Taker is the primary point of contact for guests requesting in-room dining services. This role ensures a seamless, courteous, and efficient ordering experience by accurately taking food and beverage orders, managing special requests, and coordinating with kitchen and delivery staff to deliver a high-quality guest...
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IRD Order Taker
2 days ago
Chennai, India Hyatt Regency Chennai Full timeAbout the Company The Room Service Order Taker is the primary point of contact for guests requesting in-room dining services. This role ensures a seamless, courteous, and efficient ordering experience by accurately taking food and beverage orders, managing special requests, and coordinating with kitchen and delivery staff to deliver a high-quality guest...
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IRD Order Taker
15 hours ago
Chennai, India Hyatt Regency Chennai Full timeAbout the Company The Room Service Order Taker is the primary point of contact for guests requesting in-room dining services. This role ensures a seamless, courteous, and efficient ordering experience by accurately taking food and beverage orders, managing special requests, and coordinating with kitchen and delivery staff to deliver a high-quality guest...
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IRD Order Taker
3 hours ago
Chennai, India Hyatt Regency Chennai Full timeAbout the Company The Room Service Order Taker is the primary point of contact for guests requesting in-room dining services. This role ensures a seamless, courteous, and efficient ordering experience by accurately taking food and beverage orders, managing special requests, and coordinating with kitchen and delivery staff to deliver a high-quality guest...
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IRD Order Taker
3 hours ago
Chennai, India Hyatt Regency Chennai Full timeAbout the CompanyThe Room Service Order Taker is the primary point of contact for guests requesting in-room dining services. This role ensures a seamless, courteous, and efficient ordering experience by accurately taking food and beverage orders, managing special requests, and coordinating with kitchen and delivery staff to deliver a high-quality guest...
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IRD Order Taker
24 hours ago
Chennai, Tamil Nadu, India Hyatt Regency Chennai Full time ₹ 2,50,000 - ₹ 5,00,000 per yearAbout the CompanyThe Room Service Order Taker is the primary point of contact for guests requesting in-room dining services. This role ensures a seamless, courteous, and efficient ordering experience by accurately taking food and beverage orders, managing special requests, and coordinating with kitchen and delivery staff to deliver a high-quality guest...
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Order Taker
1 week ago
Chennai, Tamil Nadu, India sss Full time**Urgently Need Captains or order taker** - Always greet and welcome guests promptly in a warm and friendly manner. - Always thank and give fond farewell to guests conveying anticipation for their next visit. - Assist guests with table reservations. - Assist guests while seating. - Ensure guests are serviced within the specified time. - Has a good knowledge...
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In room dinning Oder taker
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Chennai, Tamil Nadu, India Hyatt Regency Chennai Full time ₹ 1,50,000 - ₹ 2,50,000 per yearJob Opening: Order TakerWe're looking for efficient Order Taker to join our team If you have excellent communication skills, attention to detail, and a passion for customer service, we'd love to hear from you.Position: Order TakerLocation: Hyatt Regency ChennaiResponsibilities:Greet customers and take food/beverage orders accurately (in person or over the...
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Room Service Order Taker
3 days ago
Kovalam, Chennai, Tamil Nadu, India SAMUDRA BEACH RESORT Full time ₹ 2,16,000 - ₹ 2,40,000 per yearFood order takingOrder delivering in given timeCustomer hospitalitySatisfaction through serviceJob Types: Full-time, PermanentPay: ₹18, ₹20,000.00 per monthWork Location: In person
