L2 Support Engineer

1 month ago

Bengaluru, India o9 Solutions, Inc. Full time

Be part of something revolutionary



We have a vision. Our Digital Brain, o9’s AI-powered platform, is being used by global enterprises to drive their digital transformations. The integrated planning and operational efficiencies we provide is helping businesses do more, be more and mean more to the world at large. Because businesses that plan better, reduce waste, creating value for themselves and the planet.


But we also have a vision for our people. We want the most talented, committed, and driven people to power our transformative approach. In return, we’ll provide a nurturing environment where you can be a part of something special.


Role - L2 Support


What you’ll do for us


·Daily Routine

  • Hardware procurement and asset management
  • Updating the asset management tool once material received
  • Creating the report of assets in store and procurement
  • Windows and MacOS troubleshooting
  • Providing onsite and remote support
  • User hardware/software/peripheral support
  • LAN & Network troubleshooting and support
  • Creating and maintaining documentation


What you’ll have



·Basic Qualifications

  • 4+ years’ experience in asset management
  • 4+ years’ hands-on IT Support experience in a production environment.
  • 4+ years experience supporting Windows 10
  • Proven skills in PC repair, troubleshooting, deployment, and liquidation.
  • Experience supporting one or more of: Mac OS X or Linux.
  • Experience in Intune, Google workspace and M365, Active directory.
  • Understanding of networking concepts such as DNS, DHCP, Email.
  • Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.


Preferred Qualifications

  • Experience in Asset and Stock Management
  • Experience in onsite AV break/fix
  • Enterprise support experience with Mac or Linux system support & troubleshooting
  • Advanced application support experience including support for Microsoft Office
  • Experience supporting Windows 10
  • Networking & Telecom skills
  • Knowledge in Microsoft excel is a plus.


More about us…

With the latest increase in our valuation from $2.7B to $3.7B despite challenging global macroeconomic conditions, o9 Solutions is one of the fastest-growing technology companies in the world today. Our mission is to digitally transform planning and decision-making for the enterprise and the planet. Our culture is high-energy and drives us to aim 10x in everything we do.


Our platform, the o9 Digital Brain, is the premier AI-powered, cloud-native platform driving the digital transformations of major global enterprises including Google, Walmart, ABInBev, Starbucks and many others.


Our headquarters are located in Dallas, with offices in Amsterdam, Paris, London, Barcelona, Madrid, Sao Paolo, Bengaluru, Tokyo, Seoul, Milan, Stockholm, Sydney, Shanghai, Singapore and Munich.

o9 is an equal opportunity employer and seeks applicants of diverse backgrounds and hires without regard to race, colour, gender, religion, national origin, citizenship, age, sexual orientation or any other characteristic protected by law

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