Chief Operating Officer
1 week ago
We are seeking a dynamic and seasoned professional who has worked in the travel industry for a minimum of 10 years to serve as COO / VP. This role demands a deep understanding of the travel retail ecosystem and a proven track record in scaling operations, lead generation, holiday sales, and managing call centers. The ideal candidate will have 10-15 years of experience in the travel sector and strong operational acumen to drive growth and operational efficiency.
Key Responsibilities:
● Strategic Leadership: Develop and implement operational strategies aligned with our company's growth objectives, focusing on travel retail, both online and offline.
● Travel Retail Optimization: Oversee and optimize retail operations across company's platforms, ensuring a cohesive experience for customers and seamless integration between online and offline stores.
● Lead Generation: Drive effective lead generation initiatives and campaigns, closely analyzing market trends to capture new business opportunities.
● Holiday Sales Management: Plan and execute high-impact holiday sales strategies to maximize seasonal sales and customer acquisition.
● Call Center Management: Oversee call center operations to ensure efficient handling of inquiries, bookings, and customer support, maintaining top-tier service levels.
● Cross-functional Collaboration: Collaborate closely with marketing, product development, and customer service teams to refine and improve customer journeys.
● Performance Analysis: Set key performance indicators (KPIs) for operational metrics and regularly analyze performance to refine strategies.
Qualifications:
● 10-15 years of leadership experience in travel retail or a related field, with a focus on both online and offline channels.
● Strong expertise in lead generation, holiday sales, and call center operations.
● Data-driven approach to problem-solving and decision-making.
● Excellent communication and interpersonal skills to collaborate effectively across teams and stakeholders.
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