Operations Learning Specialist

3 weeks ago

Bengaluru, India Iron Mountain Full time

ABOUT THE OPPORTUNITY


We are looking for an experienced Learning and Development Specialist to join our team for a fixed term period (1 year). As a key member of the Global Operations Transformation Learning team, the Learning and Development Specialist develops high quality solutions that are part of a larger strategic learning strategy to enhance employees’ performance and support specific business needs. Learning solutions may include eLearning, microlearning, virtual instructor-led and in-person classroom training, and on-the-job programs, among other delivery methods. The successful candidate must be familiar with all aspects of the instructional development process (analysis, design, development, implementation and evaluation) and be proficient in using rapid e-learning development tools such as Articulate 360’s suite of apps. The Learning and Development Specialist works closely with leadership, internal team members, subject matter experts, business partners and other stakeholders throughout the development life cycle in order to ensure that learning programs meet or exceed business needs and objectives.


This is a fixed-term individual contributor role with broad impact on our Global Operations organization. This position reports to the Head of Learning and Development within Global Operations Transformation



WORK YOU’LL DO (KEY RESPONSIBILITIES)


Learning Development (Instructional Design)

Create learning experiences that result in the acquisition and application of knowledge and skills

  • Follow a system; like, ADDIE or SAM for assessing needs, designing a process, developing materials, implementing and evaluating effectiveness of learning programs
  • Work with team leadership and internal team members to design, support, and maintain strategic learning initiatives including but not limited to: new program development, program evaluation, course maintenance, and process documentation
  • Work independently, with subject matter experts or with guidance from peers or team leadership, to design, develop, and support learning programs as assigned, including but not limited to: eLearning, classroom training, virtual training, media, and other learning support materials
  • Partner with internal team members to effectively contribute to all phases of learning development including content development, quality assurance, testing, release, support, evaluation, and the revision cycle


Communication

Clear, concise and persuasive when connecting with others

  • Apply persuasion and influencing techniques to gain agreement, commitment and buy-in from subject matter experts, business partners and/or stakeholders
  • Develop and deliver information in various formats and media; for example, reports, briefings, memorandums, presentations, articles and emails


Project Management Basics

Management of work to deliver on learning initiatives

  • Develop project plans and schedules that integrate resources, tasks, and timelines for learning deliverables
  • Monitor and communicate progress towards the achievement of project goals, objectives and milestones


Evaluate Impact

Evaluate the impact of learning and/or performance improvement solutions

  • Develop and implement a systematic method for gathering, analyzing, and reporting on information about the effectiveness and effort of learning programs
  • Organize and present data relevant to business strategies and goals to inform decision-making, improve learning programs and increase the value proposition of learning with business stakeholders and senior leadership



WHAT YOU’LL BRING


Required Qualifications:

  • 2-4 years of experience in the Learning and Development field, planning and preparation, presentation and facilitation, designing and developing learning materials, project management, and/or learning program management
  • 2-4 years instructional design experience - eLearning, virtual-instructor led, and traditional classroom instructor-led
  • Advanced skills in Microsoft PowerPoint and Google Slides
  • Proficient in using Articulate 360’s suite of apps
  • Experience delivering training in a classroom, small group and/or on-the-job environment.
  • Experience leading virtual learning events using Google Meet or a similar video-communication platform
  • Highly organized and able to efficiently manage multiple priorities. Meets deadlines. Strong operational focus
  • Proactive, positive, effectively manages expectations, uses sound judgment, escalates concerns when necessary
  • Ability to effectively adapt to a changing environment
  • Demonstrated ability to work in a virtual environment independently and collaboratively
  • Ability to travel up to 10%, as needed
  • Possess essential competencies vital to the Learning Specialist role; including but not limited to Instructional Design (for eLearning, virtual instructor-led, instructor-led), Training Delivery and Facilitation, Communication, Relationship Management, Teamwork and Project Management.



If you are an experienced Operations Learning and Development professional with a passion for Learning and a desire to drive innovation in Operations training, we encourage you to apply. Be a part of our team and contribute to the success of Iron Mountain

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