Contact Center Consultant

2 weeks ago

Pune, India Tekskills Inc. Full time

APPLICATIONS IMPACTED ( for L1 & L2 support)

Primarily system skill: Five9 and Calabrio

This agreement applies to the management and enhancement of the following contact center applications:

• Five9: Cloud contact center software.

• Clarabridge: Customer experience management platform.

• Calabrio: Workforce optimization and analytics tool.

• DiscoverXM (Qualtrics): Experience management platform.

• Shelf: Knowledge management platform.


The scope of support will cover the follow


IT RESPONSIBILITIES IT ensures the technical stability and scalability of contact center platforms, including:

• Technology Strategy: Develop and execute the shared vision for contact center technology.

• System Administration:

o Maintain and support integrations across platforms.

o Manage upgrades, release support, and incident triaging.

o Oversee user provisioning, security, and compliance.

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