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We are seeking a highly skilled Senior Business Consultant to join our team. This role will involve working closely with clients to deliver high-quality solutions that optimize their contact center performance. As a Senior Business Consultant, you will develop and maintain relationships with clients, provide expert guidance on best practices, and collaborate with other team members to deliver exceptional customer experiences.
About the Role:
As a key member of our team, you will be responsible for driving client satisfaction and delivering successful contact center performance improvement projects. You will work closely with clients to understand their needs, develop tailored solutions, and implement best practices that drive results.
Key Responsibilities:
- Deliver high-quality solutions that optimize contact center performance
- Develop and maintain strong relationships with clients
- Provide expert guidance on best practices and product domains
- Facilitate Application Design Workshops and configuration sessions
- Collaborate with Business Consultants to align application design and usage with project success criteria
- Partner with other team members to provide an excellent customer experience
Requirements:
- Strong understanding of WFM, Quality, and Analytics solutions
- 8+ years of experience supporting contact center environments
- Proven ability to work independently and handle project stakeholders
- Excellent communication and presentation skills
