Contact Center Consultant

Job Overview:Contact Center Consultant RoleWe are looking for an experienced professional to join our team as a Contact Center Consultant.Key Objectives:Ensure the technical stability and scalability of contact center platforms.Develop and execute a shared vision for contact center technology.Provide system administration support for integrations across...

APPLICATIONS IMPACTED ( for L1 & L2 support) Primarily system skill:Five9 and Calabrio This agreement applies to the management and enhancement of the following contact center applications: • Five9: Cloud contact center software. • Clarabridge: Customer experience management platform. • Calabrio: Workforce optimization and analytics tool. •...

APPLICATIONS IMPACTED ( for L1 & L2 support)Primarily system skill: Five9 and CalabrioThis agreement applies to the management and enhancement of the following contact center applications:• Five9: Cloud contact center software.• Clarabridge: Customer experience management platform.• Calabrio: Workforce optimization and analytics tool.• DiscoverXM...

APPLICATIONS IMPACTED ( for L1 & L2 support) Primarily system skill: Five9 and Calabrio This agreement applies to the management and enhancement of the following contact center applications: • Five9: Cloud contact center software. • Clarabridge: Customer experience management platform. • Calabrio: Workforce optimization and analytics tool. •...

APPLICATIONS IMPACTED ( for L1 & L2 support)Primarily system skill: Five9 and CalabrioThis agreement applies to the management and enhancement of the following contact center applications:• Five9: Cloud contact center software.• Clarabridge: Customer experience management platform.• Calabrio: Workforce optimization and analytics tool.• DiscoverXM...

APPLICATIONS IMPACTED ( for L1 & L2 support)Primarily system skill: Five9 and CalabrioThis agreement applies to the management and enhancement of the following contact center applications:• Five9: Cloud contact center software.• Clarabridge: Customer experience management platform.• Calabrio: Workforce optimization and analytics tool.• DiscoverXM...

APPLICATIONS IMPACTED ( for L1 & L2 support) Primarily system skill: Five9 and Calabrio This agreement applies to the management and enhancement of the following contact center applications: • Five9: Cloud contact center software. • Clarabridge: Customer experience management platform. • Calabrio: Workforce optimization and analytics tool. •...

Contact Center Project ManagerWe are seeking a highly skilled and motivated Contact Center Project Manager to join our team. In this role, you will be responsible for managing end-to-end contact center projects from initiation to delivery.Key Responsibilities:Manage project timelines, budgets, and resources to ensure successful project completion.Lead...

Job OverviewWe are seeking a highly skilled and experienced professional to join our team as a Contact Center Consultant.The Ideal CandidateAs a successful applicant, you will have extensive knowledge of contact center applications, including Five9, Clarabridge, Calabrio, DiscoverXM (Qualtrics), and Shelf.Main ResponsibilitiesMaintain the technical stability...

Job DescriptionThe role focuses on the technical aspects of contact center platforms, ensuring their stability and scalability.This involves developing a shared vision for contact center technology and implementing it effectively.Maintenance and support of integrations across platforms are also key responsibilities.We oversee upgrades, release support, and...