Lead Technical Consultant

1 month ago


Greater Bengaluru Area, India Razorpay Full time

The Role:


As a lead you will be responsible for developing, implementing and maintaining policies and procedures on application support services. Managing a team to ensure that all support or service requests are dealt with according to the agreed procedures. Communicates and negotiates with stakeholders and external parties on application support related matters.


Roles and Responsibilities:


  • Work directly with developers, clients and internal teams on post-integration issues to provide technical support, consulting and best practices.
  • Addressing technical queries on APIs, and Plugins and complete Razorpay product suite.
  • Responsible for following the escalation matrix and engagement of stakeholders, communicate technical issues to merchants and internal departments.
  • Analyze incident trends based on data analysis on past incidents and chalk out action items to reduce service volume and increase availability of the applications.
  • Apply negotiation styles accordingly when managing both internal & external stakeholders.
  • Responsible for ensuring the team OKRs in green state by tracking it on daily basis.
  • Communicate the application support policies, procedures and SLA to the relevant stakeholders and ensure the guidelines are followed across enterprise.
  • Act as an advocate for technical queries and expertise in terms of knowledge for Razorpay products, their implementations and usages.
  • Enhance the overall experience of our merchants by providing support for technical issues without redirecting them to the developers.
  • Ensure the Customer Satisfaction is green and meets the organization targets.


Mandatory Qualification:


  • At least 4-6 years of experience as Application Support Lead/Manager.
  • Experience working with Payment Industry is a plus.
  • Strong knowledge of Microsoft Excel, PowerPoint and Data Management Systems is essential with a high degree of self-motivation and can-do demeanor.
  • Ability to gain the valuable insights through the strong data/information literacy skill, perform root cause analysis & problem solving.
  • Must possess technical, analytical, presentation skills with ability to translate findings into business reports and presentation.



  • Greater Bengaluru Area, India Razorpay Full time

    The Role: As a lead you will be responsible for developing, implementing and maintaining policies and procedures on application support services. Managing a team to ensure that all support or service requests are dealt with according to the agreed procedures. Communicates and negotiates with stakeholders and external parties on application support related...


  • Greater Chennai Area, India Sirasoft Consultancy Services Full time

    Company DescriptionSirasoft Consultancy Services is a leading provider of Oracle ERP solutions, specializing in cloud capabilities for businesses. With over 20 years of Oracle ERP expertise, our team delivers practical and impactful transformations to enhance your operations.Looking for candidate 3+ years of experience.Preferred - People who can join in 30...

  • Technical Consultant

    2 weeks ago


    Greater Bengaluru Area, India Yethi Consulting Full time

    Flexcube Techno Functional Consultant - Bangalore / Mumbai locations. Notice Period : Immediate to 60 days preferred. Job Description: Junior technical resource – Having experience upto 5 years, worked in Oracle suites and other technologies having techno functional knowledge Mid techno functional resource – Experience between 5 to 8 years, worked in...


  • Greater Kolkata Area, India Viat Instruments Pvt. Ltd. Full time

    Company Description Viat Instruments Pvt. Ltd. is a part of a group of companies manufacturing transformer accessories in India for the last 50 years. The company has distributors and agents in leading countries worldwide and can ship products to all parts of the world. Role Description This is a full-time on-site role for an Enterprise Resources Planning...


  • Greater Kolkata Area, India Viat Instruments Pvt. Ltd. Full time

    Company DescriptionViat Instruments Pvt. Ltd. is a part of a group of companies manufacturing transformer accessories in India for the last 50 years. The company has distributors and agents in leading countries worldwide and can ship products to all parts of the world.Role DescriptionThis is a full-time on-site role for an Enterprise Resources Planning...

  • OutSystems Architect

    2 weeks ago


    Greater Bengaluru Area, India Aventra Group Full time

    OutSystems Architect / Technical Lead About Aventra Group Aventra Group is a boutique IT consultancy specializing in Enterprise Digital Solutions & Services, Enterprise IT Managed Services, Cloud Infrastructure, Cybersecurity, Data Management, Advanced Analytics, Artificial Intelligence (AI), Machine Learning (ML), and Application Development &...

  • OutSystems Architect

    2 weeks ago


    Greater Bengaluru Area, India Aventra Group Full time

    OutSystems Architect / Technical LeadAbout Aventra GroupAventra Group is a boutique IT consultancy specializing in Enterprise Digital Solutions & Services, Enterprise IT Managed Services, Cloud Infrastructure, Cybersecurity, Data Management, Advanced Analytics, Artificial Intelligence (AI), Machine Learning (ML), and Application Development & Modernization....


  • Bengaluru, India Razorpay Full time

    The Role:   As a lead you will be responsible for developing, implementing and maintaining policies and procedures on application support services. Managing a team to ensure that all support or service requests are dealt with according to the agreed procedures. Communicates and negotiates with stakeholders and external parties on application support...


  • Bengaluru, India TalentPulse Consultant Full time

    Role : BRM Technical ConsultantJob Description :- Collaborate with clients to understand their business requirements and design technical solutions using Oracle BRM.- Configure and customize Oracle BRM applications based on client needs and specifications.- Develop and maintain BRM batch processing programs, real-time rating, and billing pipelines.-...

  • Technical Architect

    2 weeks ago


    Greater Bengaluru Area, India Tech Exactly Full time

    Tech Exactly is a dynamic and innovative technology company dedicated to delivering cutting-edge digital solutions to the tech companies of tomorrow. We are seeking a talented and experienced Engineering Manager with expertise in creating scalable, reliable, secure systems.Responsibilities :Technical Leadership:Lead a team of skilled engineers in developing...

  • Technical Lead

    2 weeks ago


    Bengaluru, Karnataka, India CAMBRIDGE TECHNOLOGY INDIA PVT LTD Full time

    Apply for Technical Lead EDI Hyderabad, Telangana Full Time, Career Progress Consultants in Bengaluru/ Bangalore ,Hyderabad/ Secunderabad for Year of Experience on


  • Bengaluru, India HCLTech Full time

    We are seeking a highly skilled and experienced SuccessFactors RCM/ONB/RMK Consultant to join our team. The successful candidate will be responsible for implementing and supporting the SuccessFactors Recruitment Management (RCM), Onboarding (ONB), and Recruitment Marketing (RMK) modules. They will collaborate with internal stakeholders and external vendors...


  • Bengaluru, India HCLTech Full time

    We are seeking a highly skilled and experienced SuccessFactors RCM/ONB/RMK Consultant to join our team. The successful candidate will be responsible for implementing and supporting the SuccessFactors Recruitment Management (RCM), Onboarding (ONB), and Recruitment Marketing (RMK) modules. They will collaborate with internal stakeholders and external vendors...


  • Greater Bengaluru Area, India Tekgence Inc Full time

    SAP Functional consultant/lead with expertise in ERP implementations for SAP modules Sales and Distribution in Automotive / Manufacturing industryTechnical Skills• 8 to 10 years of functional experience with following SAP Sales and Distribution• Experienced in at least 1 full life cycle of S4 HANA and Fiori implementationNice to Have• SAP...


  • Bengaluru, India HCLTech Full time

    We are seeking a highly skilled and experienced SAP SuccessFactors Compensation & Variable Pay Consultant to join our team. In this role, you will be responsible for providing technical expertise, configuring, and implementing SAP SuccessFactors Compensation & Variable Pay solutions, and supporting clients throughout the project lifecycle. The ideal...


  • Bengaluru, India HCLTech Full time

    We are seeking a highly skilled and experienced SAP SuccessFactors Compensation & Variable Pay Consultant to join our team. In this role, you will be responsible for providing technical expertise, configuring, and implementing SAP SuccessFactors Compensation & Variable Pay solutions, and supporting clients throughout the project lifecycle. The ideal...


  • Bengaluru, India HCLTech Full time

    We are seeking a highly skilled and experienced SuccessFactors Employee Central Consultant to join our team. As a SuccessFactors Employee Central Specialist with RBP (Role-Based Permissions) knowledge, consultants are responsible for implementing and maintaining the Employee Central module, with a specific focus on configuring and managing RBP. Their deep...

  • Technical Consultant

    4 weeks ago


    Bengaluru, India Change leaders Full time

    Roles and Responsibilities :- To ensure successful initiation, planning, execution, control and completion of the project by guiding team members on technical aspects, conducting reviews of technical documents and artefacts.- Lead project development, production support and maintenance activities.- Fill and ensure timesheets are completed, as is the...


  • Greater Bengaluru Area, India Akaike Technologies Full time

    Role Description In this role, you will be responsible for leading and managing technical data science projects and programs, ensuring the successful delivery of project goals and business objectives, and driving continuous improvement within the team. The Technical Data Science Program Manager will also collaborate with cross-functional stakeholders,...


  • Greater Bengaluru Area, India Akaike Technologies Full time

    Role DescriptionIn this role, you will be responsible for leading and managing technical data science projects and programs, ensuring the successful delivery of project goals and business objectives, and driving continuous improvement within the team. The Technical Data Science Program Manager will also collaborate with cross-functional stakeholders,...