Ecommerce Manager

2 weeks ago

Jaipur, India Moora Full time

Company Description

Studio Moora is an artisanal clothing brand specialising in sustainably produced slow fashion. Our handcrafted sarees and accessories are crafted by skilled artisans in Rajasthan.


Role Description

Studio Moora is seeking a full-time E-commerce Growth Manager in Jaipur. As an e-commerce executive, you’ll maintain all our sales touchpoints — website, online marketplaces, and aggregators — and oversee online sales, manage stock inventories, and optimise the overall customer experience. You will play a pivotal role in optimising our online business operations and delivering exceptional customer service.


If you have a knack for sales, love the online world and have a passion for customer service, we welcome you to be a part of Moora.


Objectives of this role

  • Develop and implement effective e-commerce growth strategies to identify and capture new customer base and business opportunities.
  • Optimise end-to-end e-commerce journey for our customers, from acquisition to post-purchase follow-up.
  • Manage and maintain e-commerce platforms, including product listings, pricing and inventory management.
  • Enhance customer experience by working closely with other departments, such as marketing, content and customer service.
  • Analyse data and generate reports to track e-commerce performance, identify trends and make data-driven recommendations for improvement.
  • Collaborate with cross-functional teams, including development, marketing and customer service, to execute online campaigns and promotions to attract leads.
  • Monitor customer feedback, reviews and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention.


Required skills and qualifications

  • 3+ years of experience in the e-commerce industry with a proven track record of driving online sales and achieving revenue targets.
  • Strong expertise in managing product listings, inventory management, pricing strategies, and other e-commerce operations to optimise product visibility, customer engagement, and sales conversion.
  • Solid understanding of e-commerce platforms, tools, and technologies, including online marketplaces, payment gateways, order management systems, and customer relationship management (CRM) software.
  • Excellent analytical skills in analysing data, conducting market research, and understanding customer behaviour to identify trends and opportunities for growth.
  • Great analytical mindset with an ability to use data to drive decision-making and present solutions for boosting online sales.
  • Proficient communication skills, both written and verbal, with fluency in English.
  • Experience managing e-commerce platforms such as Shopify.


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