Duty Manager

4 weeks ago


Ernakulam, India Crowne Plaza Kochi Full time

We like to lead from the front. So, we’re looking for a Duty Manager to form part of the on shift leadership team, ensuring our hotel always runs smoothly.

A little taste of your day-to-day:

  • Leading the way – managing guest experiences, team performance and front office operations
  • Having authentic conversations with guests to resolve issues, queries or concerns
  • Prioritising workload and ensuring your team deliver authentic, memorable experiences to our valued guests
  • Developing your team’s skills to drive results that positively impact on hotel performance
  • Being first point of contact for any critical emergency situations and taking the lead

To support your own development, you will be exposed to areas such as rostering, revenue initiatives, guest recognition, recruitment and training.

What we need from you:

  • Knowledge in Opera software
  • Guest satisfaction is at the core of everything you do
  • Experience of leading a team as a Supervisor or Duty Manager and driving strong results in guest experience and enrolments
  • Ability to problem solve using your own experience, with the ultimate goal of a win-win situation
  • Excellent communication and the ability to connect with guests and colleagues from all walks of life



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