Assistant Banquet Manager

3 days ago

Ernakulam, India Crowne Plaza Kochi Full time

Your day to day

Crowne Plaza Kochi is seeking a dynamic and passionate Assistant Banquet Manager to be part of our team. As Assistant Banquet Manager, you oversee the execution of assigned banquet events to ensure optimum performance, superior guest service, and maximum profitability of all functions. Maintain quality, service, and operating standards as established by the Brand to ensure quality and consistency. Adhere to federal, state and local regulations concerning health safety or other compliance requirements. Serve as Banquet Manager in his/her absence.

Financial Returns

  • Assist in controlling departmental labor and expenses. Provide input into the preparation of the annual departmental operating budget.
  • Support the Hotel Sales team with site inspections, client entertainment, familiarizations and other events that form part of the sales and marketing revenue plan.
  • Execute any F&B activities and promotions according to guidelines given by Banquet Manager or Assistant/Director of F&B

People

  • Assist in managing the day-to-day activities of the Banquet staff. Schedule employees, including casual labour to ensure proper coverage for all banquet events and activities. Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
  • Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Catering, Outlets, Housekeeping, Accounting, Maintenance and Guest Services.
  • Trains, manages and motivates the Banquet department in order to provide high standard of service for customers and meet departmental and hotel targets
  • Provide direction and support to the team on a daily basis
  • Supervise and manage the performance of the Banquet department. Assist the Banquet Manager to facilitate the performance management cycle throughout the year
  • Interact with outside contacts:
  • Guests – to ensure their total satisfaction
  • Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
  • Regulatory agencies – regarding safety and compliance matters
  • Other contacts as needed (Professional organizations, community groups, local media)

Guest Experience

  • Ensure guests are greeted upon arrival. Respond to guest requests and complaints in a prompt and professional manner. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
  • Ensure that all Banquet events are executed according to Banquet Event Order to client satisfaction
  • Ensure regular client contact when meetings/events are in-house through Daily Meetings Debrief, and ensure all hotel operational details are executed correctly
  • Post event, obtain client feedback, review guest check with client after function and obtain signature.
  • Ensure client feedback is communicated and acted upon internally and manage timely resolution of any issues with the client.

Responsible Business

  • Ensure the cleanliness and tidy of the work station and ensure all equipment is in good working order
  • Maintain the cleanliness, neat and being well-groom appearance at all times during on duty
  • Ensure that rooms are set-up and service delivery is carried out according to guest expectations and banquet event order.
  • Conduct pre-function meetings with scheduled staff and review all information pertinent to the service and set-up of groups. Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness and proper layout.
  • Meet with Kitchen Staff to review scheduled groups’ menu. Ensure agreement of delivery times, amounts, and arrangements.
  • Coordinate any AV equipment, or other technical needs
  • Monitor and maintain procedures to (1) ensure the security and proper storage of banquet inventory and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize misuse and breakage of china, glassware, linen, and supplies and to ensure that no re-usable goods are wasted. Assist in establishing par levels for supplies and equipment.
  • Ensure that equipment is prepared for the following day’s work. Ensure that all banquet equipment is in proper operational condition and is cleaned on a regular basis. Ensure that all banquet facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.
  • May assist in reviewing par levels for supplies and equipment and completing requisitions to replenish shortages or additional items needed for anticipated business.
  • May handle incoming/outgoing boxes and exhibit materials.
  • Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
  • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
  • Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
  • Log security incidents and accidents in accordance with hotel requirements.
  • May serve as Manager on Duty.
  • May assist with other duties, including assisting banquet staff with their job functions during peak periods.

What We Need From You

  • Diploma in Hospitality Management or other relevant qualification
  • Minimum 5 years’ related experience in food & beverage in a full service hotel
  • Oral and written fluency in English.
  • Commitment to work rotating shifts, weekends and public holidays.
  • Great communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.

What We Offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

  • Banquet Supervisor

    6 months ago

    Ernakulam, India Chakolas Pavilion - Hotel & convention Center Full time

    ***: To supervise all phases of all type of banquet functions, Coordinate activity on a daily basis. Banquet supervisor should also oversee banquet event and ensure that all service standards, departmental policies are followed by banquet staffs. Act as a single point of contact with the banquet host during the banquet function. **DUTIES AND...

  • Assistant Banquet Manager

    18 hours ago

    Ernakulam, India Crowne Plaza Kochi Full time

    Your day to day Crowne Plaza Kochi is seeking a dynamic and passionate Assistant Banquet Manager to be part of our team. As Assistant Banquet Manager, you oversee the execution of assigned banquet events to ensure optimum performance, superior guest service, and maximum profitability of all functions. Maintain quality, service, and operating standards as...

  • Assistant Banquet Manager

    3 days ago

    Ernakulam, India Crowne Plaza Kochi Full time

    Your day to day Crowne Plaza Kochi is seeking a dynamic and passionate Assistant Banquet Manager to be part of our team. As Assistant Banquet Manager, you oversee the execution of assigned banquet events to ensure optimum performance, superior guest service, and maximum profitability of all functions. Maintain quality, service, and operating standards as...

  • Crowne Plaza Kochi | Assistant Banquet Manager

    8 hours ago

    ernakulam, India Crowne Plaza Kochi Full time

    Your day to day Crowne Plaza Kochi is seeking a dynamic and passionate Assistant Banquet Manager to be part of our team. As Assistant Banquet Manager, you oversee the execution of assigned banquet events to ensure optimum performance, superior guest service, and maximum profitability of all functions. Maintain quality, service, and operating standards as...

  • Banquet Coordinator

    6 months ago

    Ernakulam, India Miletia Guide Solutions PVT LTD Full time

    Hiring for Reputed Resort Location : Wayanad Minimum 2 to 3 years experience in same profile. - Receive and filter all information from answering general radio dispatching and all office telephone lines to ensure the right information is sent to the appropriate staff; also ensure follow-up - Ensure all event orders are in the BEO book and prepared for work...

  • Banquet Sales Executive

    6 months ago

    Ernakulam, India Jac & Osh Technologies Full time

    **Location : Coimbatore** - Responsible for promoting and selling banquet services to clients. - Collaborate with clients to understand their event requirements and provide suitable packages. - Maintain a strong understanding of the catering offerings to effectively communicate benefits to potential clients. - Assist in coordinating and overseeing events to...

  • F&b Service Captain-four Star Hotel

    5 months ago

    Ernakulam, India HOTEL LUMINARA Full time

    We are seeking a meticulous F&B Service captain to supervise and manage all banquet events for our company. As the banquet captain, you will be responsible for managing the staff schedule, ensuring that banquet operations run smoothly, and prioritizing the comfort and safety of our guests. **F&B SERVICE Captain Responsibilities**: - Welcoming guests upon...

  • Commi I(South Indian)

    6 months ago

    Ernakulam, India Paragon Restaurant Full time

    As a Commis, you are also expected to comply with the conditions of the food hygiene policies. - Assist management in hiring, training, scheduling, evaluating, counselling, motivating and coaching employees serve as a role model. - Accepting store deliveries are also part of the Commis I Chef duties. - Coordinate and participate with other sections of...

  • Food And Beverage Manager

    3 days ago

    Ernakulam, India GREATBELL HR Consultancy Services PVT LTD Full time

    Company OverviewGREATBELL HR Consultancy Services PVT LTD specializes in technical and hospitality manpower recruitment, collaborating with approximately 500 companies across India. With its headquarters in Cochin, Kerala, GREATBELL provides HR services with a focus on the hospitality sector. Our experienced team of 2-10 employees ensures personalized...

  • Sales Associate

    5 months ago

    Ernakulam, India Chakolas Pavilion - Hotel & Convention Center Full time

    Freshers are encouraged to apply! **Key Responsibilities**: - **Sales and Relationship Building**: Develop and maintain strong relationships with clients, understanding their event needs, and tailoring our offerings to meet their expectations. Your ability to identify opportunities, negotiate effectively, and provide exceptional customer service will be...

  • Service Captains

    5 months ago

    Ernakulam, India VEE KAY VEES Caterers Full time

    Looking for banquet service captain for our restaurant situated in well known amusement park kochi. - Gender: male - Qualification: Bachelor’s in hospitality management - Experience: min 2 years in service captain in hotel/ restaurant. - vaccancy: 10 **Salary**: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Food provided Supplemental pay...

  • Assistant Manager

    4 weeks ago

    Ernakulam, India Kalliyath Group Full time

    Company OverviewKalliyath Group is a leading provider of superior steel products. With a state-of-the-art manufacturing unit in Palakkad, we offer products that are known for their consistency in quality, high durability, and easy workability. Our company has received ISO-9001:2008 certification and has a strong marketing network and efficient logistics...

  • Executive Chef

    6 months ago

    Ernakulam, India J Johns Hospitality Pvt Ltd Full time

    **J JOHNS HOSPITALITY PVT LTD** **DESIGNATION: EXECUTIVE CHEF** **Responsibilities** - Capable of handing banquet functions, restaurant, room services, delivery at the same time. - Plan and direct food preparation and culinary activities - Modify menus or create new ones that meet quality standards - Estimate food requirements and food/labor costs -...

  • Sales Executive

    6 months ago

    Ernakulam, India IBIS Full time

    Provides an efficient and effective process to quickly handle customer inquiries within predefined parameters. - budget through the use of sales tools and techniques, maximizing accounts production and up-selling following the revenue directions. - The Sales Executive informs the Management of markets behaviors', image of hotel in the market, potential...

  • Personal Assistant

    6 months ago

    Ernakulam, India GROWTHFATHER PVT LTD Full time

    Job Description: As a Personal Assistant to the CEO of a digital marketing company, your role will be crucial in ensuring the smooth and efficient functioning of the CEO's office. You will be responsible for providing comprehensive administrative support, managing day-to-day operations, and handling various tasks to help the CEO focus on strategic...

  • Office Assistant

    5 months ago

    Ernakulam, India IMS Learning Centre, Kochi Full time

    We are currently seeking a highly organized and detail-oriented Office Assistant to join our team. **Responsibilities**: Administrative Support: Assist with general office tasks such as filing, photocopying, and data entry. Manage and organize paperwork, records, and documents. Assistance with Financial Processes: Assist in processing invoices, purchase...

  • Store Assistant

    5 months ago

    Ernakulam, India Dorfen Global Pvt Ltd Full time

    Provide assistance to the store manager/in-charge in his day-to-day tasks. - Assist store staff in displaying products in an easy-to-locate manner. - Location Mapping & Product Identification Mapping of all Aluminium Profiles/Hardware/UPVC - Monitor physical stock levels regularly & Update to Store In-charge. - Segregation of Profiles cutting length wise &...

  • Executive Assistant

    6 months ago

    Ernakulam, India Hurun Report Full time

    HURUN INDIA IS HIRING IN KERALA Job Title: Executive Assistant to Head of New Initiatives - Kerala Location: Kochi, India Type: Full-Time Working Hours: 9:00 AM - 6:00 PM, Monday to Friday **Responsibilities**: 1. Meeting Coordination: Schedule and coordinate meetings. Distribute meeting materials. 2. Calendar Management: Organize and manage...

  • Personal Assistant

    6 months ago

    Ernakulam, India Frontline fitness Full time

    **Join Frontline Fitness as a Personal Assistant!** Are you passionate about health, fitness, and helping individuals achieve their wellness goals? Do you have exceptional organizational and communication skills? If so, Frontline Fitness, a leading online fitness center, is looking for a dedicated and dynamic Personal Assistant to join our team on a...

  • IT Assistant

    6 months ago

    Ernakulam, India Career's World Travel & Trade Links Full time

    Required I.T Assistants for one of the top international hypermarket chain in Kuwait **Salary**: 200 KD (all inclusive) - IT diploma or degree - age 24 to 32 - Good English communication - Exp in Hardware / Networking / data base management / ERP support etc. - Min. exp of 3 years (Hypermarket experience will be added advantage **Salary**: ₹53,000.00 -...