Crowne Plaza Kochi | Revenue Manager

6 days ago

ernakulam, India Crowne Plaza Kochi Full time

Duties And Responsibilities

As Revenue Manager, I will assume full responsibility for the efficient operation of the Revenue/ Reservations department to provide exceptional products and services within brand operating standards.

The duties and responsibilities will include:

  • Continually focus on revenue generation and profile building
  • Be responsible for the setup of PMS & CRS to guide and evaluate the room selling strategies.
  • Setup the inventory availability, pricing and daily fluctuations that will be discussed with the Director of Sales & Marketing (DOSM) and coordinated with the reservations team for selling guidelines.
  • Develop overall pricing strategies along with the Director of Sales & Marketing (DOSM) to ensure all target market segments are developed for the long-term benefit of the property’s business and growth.
  • Have a thorough knowledge of all facilities and services offered by the hotel including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding.
  • Process advance deposits on reservations.
  • Track future room availabilities based on reservations.
  • Review all competitive shops on a regular basis and identify selling strategies and market trends of the competition set. I will countercheck all reservations daily to ensure they are completed with all necessary guest information, profile information and rate/market/source codes.
  • Continually focus on reviewing cancellations, adjustments, no-shows as well as groups, blocks and allotments.
  • Ensure that all set policies, procedures, best practices are in place and rigorously enforced.
  • Liaise and develop sales strategies with the Director of Food and Beverage to maximize the revenue across all revenue streams ensuring all distribution channels are optimized and correctly loaded. I will also monitor pick-up patterns, lead times, business and market trends.
  • Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.

Qualifications

To execute the position of Revenue Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

  • Possess a Bachelor’s degree in Hotel Management, Business Administration, or related field preferred and at least one year’s previous experience as a Revenue Manager in similar hotel role, preferred.

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